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30 minLive



Quality at Scale: The IT Field Service Balancing Act

As service volume grows, maintaining consistent quality becomes harder. Traditional labor models—employees (W2s), third partiessubcontractors, or manual dispatch—can’t keep up. The result? Missed SLAs, escalations, and rising costs.

Join Field Nation’s Nora Hartman and PIVITAL’s Keri Ross to learn how leading service organizations are using predictive insights to scale confidently—without compromising quality. You’ll also get a firsthand look at Field Nation’s new Provider Success Score (PSS) and hear how PIVITAL improved on-time performance and reduced service issues by leveraging predictive quality data.

You’ll learn how to:

  • Identify why scaling often disruptsbreaks quality—and how to prevent it
  • Use predictive insights to assign work with confidence
  • Improve service outcomes with fewer backouts and escalations
  • Balance flexibility and accountability across your provider network

Don’t let growth put your reputation at risk.

Register now to reserve your spot.

Speakers

Nora Hartman

Nora Hartman is a Senior Product Marketing Manager at Field Nation.

Keri Ross, PIVITAL

Keri Ross is the Director of Program Management for Pivital Inc. Since joining Pivital in 2017, she has advanced from Project Coordinator to Program Director, leading teams that deliver customized, efficient solutions for clients. Her passion for process improvement and operational excellence drives her approach to every project.

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Each year, service companies and skilled technicians connect on Field Nation to complete more than 1 million work orders with a 98% success rate across 600K+ sites and 20+ skillsets.