Field Services and the Internet of Things (IoT)

8.17.2016, Written by Nora Hartman

The Internet ofmacbook Things (IoT) isn’t just another trend in technology. Gartner has estimated that 26 billion devices will be sharing data via the internet by 2020, using the latest technology for communication and collaboration between devices.

As more service organizations deliver IoT solutions to retailers, it becomes more important to maintain uptime and avoid data blindness. One malfunctioning device in an IoT network can quickly lead to serious problems for companies and customers, which means retailers need a solution that has not been possible before: they need something that fixes a problem before it occurs.

How Field Services and the IoT Work

According to research from the Aberdeen Group, “Best-in-Class” firms use the IoT framework for preventative maintenance and top-of-the-range performance. Connecting field service solutions to IoT systems is perhaps the best way to provide a consistently high-quality network for retailers. This collaboration leads to:

  • Improved Resolution: The Internet of Things and field service providers can create a larger amount of actionable data that companies can use to improve resolution and monitor intelligence. Data goes a long way in preventing future malfunctions and assessing which systems are most likely to deliver problems for customers.
  • Preparation: Automated data sent out to field technicians allows companies to access immediate assistance when performance is lagging or a future failure appears to be imminent. Because systems can be fixed before they experience even a moment of downtime, customers benefit from a constantly reliable and productive service.
  • Smarter Machines: Because the systems are capable of monitoring themselves, they instantly become a better investment as they are more reliable than other solutions that may require constant maintenance. This added reliability means that your systems last longer and less time and money is spent fixing them.

The Internet of Things and Preventative Maintenance

Connected systems can now detect emerging problems themselves and dispatch professionals immediately to their location before any downtime or disruption in service. Through a carefully monitored system, connected devices can be individually tracked, identified, and managed, allowing for the delivery of remote diagnostics that promote faster, proactive maintenance, increased revenue opportunities, and even better customer relationships.

Using the correct uptime architecture system, companies can automate maintenance and service within their IoT devices, protecting against data blindness. By allowing connected devices to monitor their own health and seek assistance from local, freelance technicians when problems begin to arise, business workflow can continue smoothly and uptime never wavers. Perhaps the biggest benefit of this is that it promotes customer satisfaction and growth in organizations.

Happy Customers Make Successful Businesses

In 2015, the Aberdeen group surveyed 219 manufacturing and service organizations, to find that customer satisfaction was the most important indicator in measuring success. Investing in an intelligent platform for operational management of IoT solutions that have become popular in today’s environment makes sense for predicting and preventing failure. By allowing technicians to be proactive, instead of reactive, companies can achieve higher asset uptime, which leads to satisfied, loyal customers.

With the predictive power of connected and automated systems, businesses can enjoy the profits that come with a host of happy customers, and reduce the expenses that are typically paid out on repairs and regular maintenance required by less reliable systems.