Application Support Engineer – Implementation

Why this position is important to Field Nation:
The Application Support Engineer – Implementation is an entry-level software engineering position that plays a crucial role for our customer on-boarding and product teams. They are responsible for helping customers to implement their integration with our Field Nation system, support customers during the implementation phase, and act as a primary escalation point once the integration is complete. This position will also offer the chance to work in a fast-paced, high growth environment where new innovative ideas are encouraged and collaboration is a must. This position is located in Minneapolis, MN.What you’ll do: 

  • Facilitate implementation of customer integrations with the Field Nation API
    • Consultation with customers and internal partners
    • Help customers with data mapping
    • Review customer code snippets and provide feedback
    • Work with customers to develop detailed testing and training plans
    • Support customer user acceptance testing
    • Train customers on Field Nation integration interfaces
    • Develop detailed cutover and implementation transition plans
  • Support customers during implementation phase and afterwards
    • Communicate effectively with the customer when problems arise and ensure they receive a timely response
    • Monitor, triage, and respond promptly to incoming customer issues
    • Identify and implement a quick solutions (data or code changes) when problems arise and help the team plan out long-term resolutions
    • Provide on-call support for integration customers
  • Ensure that customer requirements are met in collaboration with the Product and Engineering teams
  • Be a subject matter expert in integration functionality and maintain integration documentation


What you’ll need:

  • Previous experience in web and software development
  • Experience in working with customers to solve their problems
  • The ability to think independently while also working collaboratively to creatively and quickly solve customer problems.
  • Ability to identify, propose and implement solutions.
  • Demonstrated effective oral and written communication skills, including poise in pressure situations.
  • The ability to convert technical terminology into layman’s terms.
  • Strong analytical and problem solving skills.
  • An interest in software development and being a part of a product company.
  • Bachelor’s Degree in Computer Science or Engineering or equivalent experience preferred
  • Experience with relational databases preferred
  • Demonstrated knowledge of web technologies, such as javascript preferred

Why Field Nation
At Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017 and 2018 and we look to hire extraordinary people and provide them extraordinary benefits.
A snapshot of our perks and benefits:
  • Unlimited/Flexible paid time off
  • Annual vacation bonus – yes, we’ll pay you a bonus to take paid time off!
  • Individualized growth and development plans to help you develop a deeper skillset and wider responsibility in your career
  • Exposure to and experience with cutting edge technologies to solve meaningful problems in an entrepreneurial, scaling startup environment
  • Company paid short-term and long-term disability and life insurance
  • Medical, dental, and vision benefits with HSA option (to include a competitive employer contribution)
  • Paid parental leave pay available
  • Great work/life balance with a flexible, come-as-you-are environment
  • Competitive 401k employer match and vesting schedule
  • Open office space with tons of natural light in beautiful downtown Minneapolis, connected to the Minneapolis skyway system, close to public transportation hubs, and many popular food options
  • Free gym membership in our building’s new facility

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