Program Manager

Why is this role important to Field Nation?
The Program Manager will be responsible for designing and executing customer implementation programs and projects, including evaluating and managing cross-functional activities to drive new customer acquisition and retention. Key to this role is being able to articulate value, inspire and sell Field Nation best-practices, and successfully guide internal and external constituents through defined processes. Goals include aligning key stakeholders and strategically driving program goals resulting in predictable program adoption metrics. Responsibilities include creating program timelines and communications, proposing and training internal and external stakeholders on new processes, and the development and management of campaigns in Salesforce. The Program Manager must have customer and project management experience gained in a fast moving, client-driven organization. This position will also offer the chance to work in a fast-paced, high growth environment where innovative ideas are encouraged and collaboration is a must. This position is located in Minneapolis, MN.

What you’ll do: 
  • Successfully manage the creation, implementation and execution of onboarding programs/projects
  • Develop an effective client engagement strategy designed for executive-level decision-makers within enterprise businesses
  • Act as an intermediary between several internal departments including Sales, Product Management, Marketing, Customer Operations, and Finance
  • Serve as an escalated point of contact on implementation issues
  • Effectively communicate program recommendations at an executive level both internally and externally
  • Produce accurate and timely reporting of program status throughout its life cycle
  • Contribute thought leadership and best practices around program execution, methodology and process
  • Measure, analyze and report key trends in program performance and drive opportunities to improve
  • Collaborate with Sales, Product Management and Marketing to improve program processes and performance
  • Segment lists and define detailed analysis and reports on list attrition, retention, acquisition, and prospect lists for FN ONE onboarding campaigns
  • Design and deploy analysis tools, project management frameworks, and client engagement practices designed for large enterprise to further cement Field Nation’s ability to guide customers through extensive labor sourcing changes
What you’ll need: 
  • 5 + years Program Management, relationship management, sales consultant or related experience
  • Excellent communication skills (verbal and written) with a consultative style
  • Strong cross-functional leadership skills
  • 3+ years of project management experience
  • Ability to clearly present material and recommendations at an executive level
  • A highly motivated team player with a proactive approach to work
  • Strategic appreciation of the role, the company and the market
  • A finisher/completer with high level of personal ownership of team performance
  • Self-driven, results oriented with a positive outlook, and a clear focus of high quality and business profit
  • Able to work well with colleagues within different areas of expertise
  • Must be comfortable operating in a fast-paced, highly dynamic environment and exhibit grace under pressure
Why Field Nation
At Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, and 2019 and we look to hire extraordinary people and provide them extraordinary benefits.
A snapshot of our perks and benefits:
  • Unlimited/Flexible paid time off
  • Annual vacation bonus – yes, we’ll pay you a bonus to take paid time off!
  • Individualized growth and development plans to help you develop a deeper skillset and wider responsibility in your career
  • Exposure to and experience with cutting edge technologies to solve meaningful problems in an entrepreneurial, scaling startup environment
  • Company paid short-term and long-term disability and life insurance
  • Medical, dental, and vision benefits with HSA option (to include a competitive employer contribution)
  • Paid parental leave pay available
  • Great work/life balance with a flexible, come-as-you-are environment
  • Competitive 401k employer match and vesting schedule
  • Open office space with tons of natural light in beautiful downtown Minneapolis, connected to the Minneapolis skyway system, close to public transportation hubs, and many popular food options
  • Free gym membership in our building’s new facility

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