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industry insight
Three market conditions impacting field service costs

Field service costs are subject to market conditions, and this can be a double-edged sword. In this piece, EVP of Strategy Wael Mohammed unpacks the factors behind the current upward trend in field service costs and analyzes how this trend is distributed over different types of work.

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industry insight
Three trends driving today’s retail field service delivery crisis

Retailers want to move beyond survival mode and shift to investing for the future, especially as it relates to IT infrastructure and digitization trends. The combination of these two tectonic shifts are creating challenges in the field service industry.

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industry insight
Where to find IT technicians

Finding qualified field technicians in this competitive labor market can be a challenge. It’s even harder when you need to fill skill gaps and satisfy complex job requirements under intense deadline pressure.

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industry insight
Faces of Field Nation: Arefin Hossain

Faces of Field Nation is designed to lend some insight into how we operate and what makes Field Nation tick. Meet SQA Engineer Arefin Hossain, who was able to grow his tech skillset with the support of his colleagues.

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industry insight
Stories from the Field: Thomas Cloud

“As an independent field technician, you’ve got to come prepared and you’ve got to be ready to deal with certain challenges that you wouldn’t encounter in a nine-to-five job where you are doing the same thing every day.”

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industry insight
How digital transformation and the labor shortage are changing how service delivery gets done

Finding the right talent and managing that talent go hand in hand. Recently, Field Nation’s Head of Partnerships Brandon Lytle sat down with Chad Mattix, Kinettix’s Founder and CEO, to discuss present challenges and future opportunities in the field services space.

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industry insight
Field Insider: Build your trusted network

Our new Field Insider series is designed to give service organizations practical advice on how to get the most value from working with Field Nation. In the first article, Senior Customer Success Program Specialist Amy Anderson goes over tips for creating a network of trusted technicians.

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industry insight
Faces of Field Nation: Tony Buesing

Faces of Field Nation is designed to lend some insight into how we operate and what makes Field Nation tick. Meet our Enterprise Offering Product Manager, Tony Buesing, who returned to the company in order to “lean into my passion for creation and collaboration.”

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industry insight
The definitive guide to field service trends in 2022

2022 will be a key year as the field services industry takes its next step forward. The industry is evolving due to an unprecedented investment in digitization. Companies that recognize this and act accordingly will be poised for growth.

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