Field Service Transformation
Research shows the contingent labor model is here to stay.
Over the past several decades, the shift from the use of full-time employees to contingent labor has been dramatic – especially within field service operations. Many, if not most, companies with field service technicians no longer view full-time field service engineers as necessary to ensure quality service, even for areas requiring specialized technical skills.
Moreover, the economics of recruiting and retaining full-time personnel are not financially favorable for most companies. Taken together with the important parallel trend of contract work as a deliberate career choice for a growing number of professionals, it is clear that deployment of contingent labor as a preferred business model is here to stay.