Best Software for Field Service Companies

3 min read

Navigating the field service industry is a complex process, but that doesn’t mean there aren’t cloud-based solutions to make it easier. We’ve compiled a list of the top 3 products that field service companies can use to streamline their process and get more work done, anywhere, anytime.

Please note that Field Nation did not receive any compensation for the endorsement of these products. Field Nation, does, however, integrate with each of the products listed below.

Autotask PSA by Datto

Autotask is an ERP built specifically for Managed Service Providers. All of Autotask’s solutions are cloud-based, and have uptimes of over 99.99%. Autotask PSA and Datto RMM are often combined for an end-to-end, IT business management platform.

Autotask PSA

Autotask PSA (professional services automation) was created with technology service providers in mind. It enables clients to view everything from open tickets to invoicing from one simple platform. It also allows users to track projects, monitor timelines, and export reports. By automating day-to-day operations, users can spend more time growing their business.

 

Datto RMM (formerly Autotask Endpoint Management)

Datto RMM (remote monitoring and management platform) allows MSPs to keep their clients up-to-date and secure. It allows Managed Service Providers (MSPs) to be proactive by deploying updates to devices automatically and remotely.

Connectwise

ConnectWise hosts a suite of tools that help MSPs with client information management, managing customer service agreements, and automating invoices.

ConnectWise Sell

ConnectWise offers a sales automation and management system that is cloud-based and organizes the sales process. It helps companies create quotes with templates and automate pricing. Using these templates saves employees time and pricing automation tools keep companies competitive based on market-rate data.

ConnectWise Automate

Automate helps users monitor and manage all of their remote devices so they don’t miss a thing. It helps IT technicians manage more endpoints from a single interface, increasing productivity without the added stress.

ConnectWise Control

Control helps you do just that: control devices across the world remotely. It makes IT that much easier by helping you communicate with clients and solve their problems with an ultra-secure connection. By controlling devices remotely MSPs can save on travel costs.

ServiceNow

ServiceNow helps IT service managers increase their productivity and gain new insights into their work. With their software packages, they help IT companies scale their businesses with less overhead and more capabilities. Most IT service companies use ServiceNow with other platforms to automate their ticketing system effectively eliminating duplicate data entry.

Problem Management

ServiceNow helps IT businesses run root cause analyses, document solutions and keep stakeholders informed as they work through issues.  This not only lowers the chances of miscommunication but also minimizes service disruptions and accelerates root cause resolution.

Agent Intelligence

The ServiceNow Agent Intelligence tool uses machine-learning to categorize, route, prioritize and make issue recommendations based on patterns. This improves agent efficiency by cutting down the manual labor of identifying common major incidents and streamlining solution time.

Performance Analytics

Analytics helps companies use the power of data and experts to anticipate trends, maximize automation, self-service and much more. Their powerful tools give companies s real-time visibility into their current data as it’s happening, so you have the ability to respond immediately to changes.

How Field Nation Integrates

All of these tools add value to IT field service companies, it all depends on each business’s unique needs and preferences. The good news is, no matter which tool you choose, they all integrate seamlessly with Field Nation’s platform, offering you the scalability of a massive online marketplace of technicians as well as the tools and data to grow your business nationwide. You can learn more about integrating your company’s tools with Field Nation here.