Field Service Transformation: KPIs for the Blended Workforce in the Gig Economy

7.12.2016, Written by fieldnation

Our study of Third Party Maintainers, Managed Service Providers (MSPs), OEMs, and service organizations found that several business KPIs were positively impacted by the decision to move from a traditional, W2-based field service workforce to a blended vendor and freelance workforce using a Freelance Management System (FMS).

Field service transformation and KPIs for businesses in the gig economy