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The platform built to run on-demand field service labor programs at scale

Configure your standards, curate a network of technicians nationwide, orchestrate work automatically, manage the back office, and optimize as you go – all from one platform built for on-demand field service.

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One platform, every stage of your program.

Configure    |    Curate    |    Orchestrate    |    Manage    |    Optimize

Configure

Set your standards once, scale with confidence.

Define your program’s guardrails, scopes, templates, assignment/routing rules, and approval criteria, so you can dispatch technicians across markets and projects while maintaining your quality standards.

  • Benchmark pricing and coverage against real platform data before you launch, not after
  • Organize work by client, project, or program type, and load site lists or project details in bulk instead of one at a time
  • Define technician eligibility requirements, like background check and drug screen recency, skills and experience, platform work history, and more, and the automation enforces them
  • Set dispatch, routing, and approval rules once, and the platform applies them across your program

Curate

Build a network of technicians you can trust, at scale.

Source skilled, independent technicians on the marketplace, and curate a nationwide network around your program needs – backed by the quality intelligence to identify the right technicians at scale.

  • Tap into 18,000+ independent technicians and service companies across the U.S. and Canada with experience in cabling, networking, A/V and signage, desktop/laptop, point-of-sale, printers, servers, telecom, and more
  • Leverage the platform’s matching technology to match work across your program to the local technicians who meet your specific requirements
  • Choose 1099 or Temp W-2 engagements, or a combination of both, depending on your need
  • Leverage our Talent Advisors for help sourcing and vetting technicians that meet your program requirements

Orchestrate

Coordinate work across your entire program, automatically.

Connect Field Nation to the systems you already run, and let configured automation handle assignment and approval – so your team manages exceptions, not every individual work order.

  • Integrate directly with your field service management system so work flows in without manual entry
  • Automatically dispatch work by location, skill, and SLA, balancing assignments across your Talent Pools so top technicians stay engaged and coverage stays consistent as volume scales
  • Easily manage parts logistics with real-time shipment tracking, automatic delay alerts, and confirmed delivery and returns

Manage

Handle payments, compliance, insurance, and support without adding headcount.

Consolidate every back-office requirement of running a program at scale, including payments, tax documentation, insurance, and support, in one place, so growth doesn’t mean growing your admin team.

  • Fund your program your way, pre-funded or financed, while Field Nation pays technicians on your behalf upon your approval of the work, and delivers a customizable invoice back to your team
  • Stay covered with insurance available through Field Nation and background check/drug screen verification
  • Get help when something goes wrong, with live support and dispute resolution available 24/7/365

Optimize

See what’s working, and build on it.

Get the visibility third parties don’t offer: cost, quality, and performance data sliced by technician, client, project, or your entire footprint, so you always know whether your program is actually delivering.

  • Track cost and quality performance across every program in one dashboard
  • Export detailed work order data whenever you need to report up or dig in
  • Turn your team’s feedback into better outcomes – technicians who perform well for you get prioritized for more of your work over time

Professional Services

Built alongside a team that's done this before

You don't have to be the expert on day one. Field Nation's Implementation, Talent Sourcing, and Customer Success teams bring that expertise to the table – working with you every step of the way.

Implementation and integration support to connect your system of record and configure your program’s rules from day one

Talent sourcing help when you need to build trusted coverage quickly

Dedicated Customer Success reps provide strategic guidance, and Platform Management Partners can help run day-to-day operations when you need more hands