Customer
An international IT services provider supporting enterprise technology deployments and device lifecycle services across North America.
Challenge
Expanding into the U.S. market required nationwide technician coverage without the cost and complexity of building a permanent workforce, managing regional labor vendors, or establishing local operations.
Solution
By leveraging Field Nation's nationwide marketplace, the company gained immediate access to qualified technicians across thousands of locations, enabling rapid growth, predictable costs, and nationwide service delivery without significant operational overhead.
- Industry Telecommunications
- Topics Discussed Field Services, Break/Fix Support, Workforce Management, SLA Compliance
- Size Enterprise
Summary
A growing international IT services provider leveraged Field Nation to build a nationwide U.S. field service operation without establishing a dedicated workforce. Over more than seven years, the company scaled to over 11,500 work orders across 1,800 cities while maintaining 100% fulfillment and predictable service delivery.
7+ years on increased usage of the platform
Demonstrated long-term scalability and operational consistency.
1,800+ cities served
Expanded nationwide without building a permanent U.S. workforce.
100% fulfillment rate
Every work order was successfully assigned and completed.
Nationwide coverage without building a workforce
An international IT services provider sought to expand its U.S. operations but faced the challenge of delivering consistent field services across a geographically diverse market. Building a permanent workforce, establishing local offices, and managing regional labor partners would have required significant investment and operational complexity.
Field Nation provided immediate access to a nationwide network of qualified technicians, enabling the company to launch and scale services without the traditional infrastructure burden. This approach allowed the organization to focus on customer growth while maintaining flexibility and operational efficiency.
Rapid growth through a scalable marketplace
The company began with a small pilot and quickly expanded its use of the platform as demand increased. Rather than recruiting technicians market by market, it leveraged Field Nation’s existing provider ecosystem to access skilled resources wherever work was needed.
Over time, the company scaled from a handful of projects to thousands of annual work orders while maintaining consistent service quality and predictable costs. The ability to access technicians across more than 1,800 cities made nationwide deployment possible through a single platform.
Long-term success at enterprise scale
Over more than seven years, the company completed over 11,500 work orders while maintaining a 100% fulfillment rate and zero counters. Consistent pricing, reliable technician availability, and nationwide coverage enabled the organization to support enterprise customers with confidence.
The engagement demonstrates how Field Nation can help international technology providers enter new markets, scale rapidly, and deliver nationwide services without the overhead of building and managing a traditional field workforce.
Skillsets found on Field Nation
Windows device deployment and replacement
Device staging, imaging, and configuration
Hardware installation and asset management
End-user device support and troubleshooting
