Automated package-holding lockers installed internationally

FIELD SERVICE SUCCESS

Automated package-holding lockers installed internationally

After winning the bid to install thousands of automated lockers at various residential, retail, and commercial properties, a leading MSP relied on its partnership with Field Nation to support this multi-year, international project.

Customer

An on-site technology, project, and managed service provider supporting a leading package management OEM.

Challenge

The provider needed to orchestrate a complex, multi-year international access control deployment across thousands of diverse locations.

Solution

By using Field Nation’s labor marketplace, the provider accessed skilled, on-demand technicians to deliver efficient, discreet, and high-quality automated locker installations at scale.

Industry Information Technology (IT)
Topics Discussed Field services, Access control installation, On-demand labor
Size Enterprise

Summary

The project spanned residential, retail, hospitality, and education environments across the U.S. and Canada. With reliable access to skilled technicians, the provider maintained high service standards while managing volume and complexity over multiple years.

7000+ total work orders

More than 7,000 work orders have closed since partnering with Field Nation, with an average of 200+ completed each month.

97.9% fulfillment rate

Requests for technicians were fulfilled at a rate of 97% across 900+ cities in 49 states and 4 Canadian territories.

< 1 day average time to assignment

On average, vetted and qualified technicians were selected in under a day after job details were posted.

Smarter coordination across international deployments

After winning the bid to install thousands of automated lockers at various residential, retail, and commercial properties, a leading MSP relied on its partnership with Field Nation to support this multi-year, international project.

An on-site technology provider was selected by a leading package management OEM to install their automated lockers across thousands of international locations. The complexity of this multi-year deployment required a partner who could provide transparent and reliable on-site coordination across diverse end locations including luxury apartments, student housing, and other commercial or retail properties.

This provider needed technicians who could balance client demands, site-specific requirements, and logistical hurdles while maintaining high standards of professionalism and service quality.

On-demand labor for scalable execution

Both the service provider and their end client have experienced efficient, discreet, and top-tier installation services throughout this automated locker installation project.

Field Nation, the #1 labor marketplace for IT field services, offers access to a nationwide network of skilled, on-demand IT technicians that companies can trust to do great work.

Consistent quality and operational efficiency

Independent technicians found on the marketplace showcased their expertise, receiving high ratings that reflected white glove service and their ability to execute complex access control installations across residential and retail locations.

With 7,000+ work orders completed over three years and counting, the provider manages consistent volume using platform features including selection rules, activity reports, integrations, and more.

A note about our model: Field Nation is a software company and labor marketplace that enables companies to connect with thousands of independent contractors with skills in a variety of work types. Companies are responsible for defining and posting the work, negotiating and engaging the technician, and reviewing and approving each work order. Independent contractors are responsible for entering and updating their platform profiles to advertise their skills, experience, and preferences, as well as choosing when and how they want to work and manage their business.