As we navigate an evolving economic landscape, several key field service trends are shaping the business environment over the next 12 months. At Field Nation, we constantly gather insights from..
The booming security market is driving demand for equipment installation and maintenance. Discover strategies to overcome labor shortages and licensing challenges by adopting a diversified labor..
Discover how Field Nation's partnership with Herman Integration Services is revolutionizing the AV industry by building the largest network of on-demand AV technicians, aimed at bridging the gap..
A national telecom and IT services company used the Field Nation on-demand labor platform to move away from costly third-party vendors and toward an on-demand workforce of independent technicians...
Walk the InfoComm show floor and you'll see no shortage of impressive displays. Brighter LEDs, larger video walls, and increasingly sophisticated content platforms continue to push the industry..
A technology provider rapidly expanded school security and infrastructure deployments by leveraging Field Nation's nationwide technician marketplace to scale into new markets while maintaining..
Learn how a global IT services provider scaled enterprise printer installation and maintenance across North America using Field Nation's nationwide technician marketplace.
A leading telecommunications provider scaled nationwide repair operations across more than 6,100 cities while maintaining a 97% completion rate and rapid response times through Field Nation.
Improving the first-time fix rate in IT field service sounds straightforward. Send the right tech, resolve the issue, and complete the job. In practice, the root causes of repeat dispatches are..
Break/fix is a core operational function for many service delivery teams. This guide covers what the break/fix model means, how it works in practice, and the key terms service leaders use every..
Explore how AI-driven data center growth is reshaping onsite service delivery, creating new demands for speed, specialized technicians, and scalable support models.
More sites, more work types, and the same internal headcount
Learn how Backout Rate impacts field service performance, technician reliability, scheduling efficiency, and overall program cost.
Learn how Timeliness Rate helps field service leaders reduce delays, control project costs, and improve execution across multi-site deployments and service programs.
Learn how tracking Reported Service Issue Rate helps field service teams reduce rework, improve quality, and strengthen stakeholder trust.