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What's new for Providers?

Discover the brand-new features designed to help independent technicians and service companies build your reputation, grow your business, and deliver great work outcomes.

FEATURED

New Schedule Types and Scheduling Features

More control over your schedule starts now. With new Arrival Windows, you have the flexibility to arrive within a set timeframe. Plus, buyers can give you the option to choose your own Hard Start time—putting you in control of when work begins. Be sure to check the new Schedule Note field for any important instructions, so you have all the details you need to arrive prepared.

More recent releases

More Accurate Provider Removal Reasons

When buyers select a cancellation or unassign reason that negatively impacts your Cancellation Rate, they’ll see an alert before being prompted to confirm or choose another reason.

Pre-Approved Expenses

Pre-Approved Expenses are now displayed below labor rate on the Work Orders page in the mobile app, making it easier for buyers to categorize expenses and easier for you to see how much the buyer will cover for travel or materials.

Product Updates

  • Reliability Metrics updates
  • Barcode Scanner on Tasks
  • Pre-Approved Expenses
  • Schedule Conflict Resolution
  • Site Revisits & Completion Tracking
  • Schedule Conflict Visibility in Match
  • Mobile App Enhancements for Service Companies

  • Schedule Management Tools
  • New Counter Offer Experience on Web
  • New Support Case Statuses
  • Ship to Pickup Location
  • More Accurate Provider Removal Reasons
  • Arrival Window Schedule Type

  • Revamped Provider Mobile App
  • Early Timeliness / Cancellation Calculation

Learn more about what’s new.

Pre-Approved Expenses

Easily add pre-approved expenses to the work order and template creation pages to save time and ensure your expenses are correctly categorized for more accurate expense tracking.

Barcode Scanner on Custom Fields

Adding the number, decimal, or text field type to your task list as a provider-entered custom field now allows providers to open a barcode scanner on their mobile app instead of entering in part numbers manually.

New Support Case Statuses

The “Response needed” support case status will be replaced by “Waiting on Buyer,” “Waiting on Provider,” or “Waiting on Both Parties” so it’s more clear who needs to take the next step.