Discover the brand-new product features designed to empower field service companies to get great outcomes at scale.
Focus Areas
Make it easier for Buyers to get great outcomes across more work
Make it easier to get great outcomes via better quality, insights, automation and integrations
Support more work through expanded capabilities + new experiences
Invest in platform health + transform how we build
A Provider Success Score (PSS) column has been added to the Assigned, Done, and Approved tabs of Flightboard. The PSS has also been added to the Providers column in Flightboard.
We completed the migration of buyers to the new Flightboard experience which is 3.5X faster and built on a stronger technology foundation.
The improved Pending Assignment column now highlights new activity and surfaces provider PSS, making it easier to identify what needs review.
Buyers can now view work order messages from assigned providers from the Flightboard side-drawer and respond without leaving Flightboard.
‘Fair’ providers now display in the top group, called ‘Providers with 75+ PSS,’ with additional updates to reduce white space, scrolling, and clicks.
Providers are now restricted from requesting schedule changes starting 30 minutes before a work order begins, with exemptions for qualifying buyer workflows.
SmartAudit now automatically approves parts-related work orders once a return is confirmed in transit, with no manual tracking required.
Buyers can now require serial numbers, RMA details, and set return time windows on parts, with alerts if a return label is missing.
Buyers can now let providers add part details on-site when specifics aren’t known upfront, syncing data to the platform in real time.
Buyers updating a work order schedule within 30 minutes of the start time or later will be prompted to select a reason for the change.
Buyers can now filter by the work order status of ‘Cancelled’ in Flightboard.
Buyers on the Plus, Premier, and Enterprise packages can now access the new dashboard, providing instant insights to run a sharper field service program.
Organizational and visual improvements to the Pending Assignment tab within Provider Match make it easier to get to, review, and take action on requests and counter-offers
A new section called ‘Consider a new provider’ in the Available tab of Provider Match now makes it easier to discover new providers with a Platform Knowledge Badge.
Provider results in Provider Match will now be grouped by Provider Success Score (PSS) tier, including when additional sorting and filtering logic is applied.
