Discover the brand-new product features designed to empower field service companies to get great outcomes at scale.
FEATURED
Buyers can use the Provider Success Score (PSS) to quickly identify and assign work to providers who consistently deliver great work. In addition, we have recently introduced the My Company Provider Success Score (PSS), a relationship-specific score that shows how each provider actually engages with you.
Buyers in Premier and Enterprise-level packages now have access to Parts Logistics, allowing end-to-end visibility into parts associated with work orders.
Buyers in Premier and Enterprise-level packages now have enhanced visibility on Flightboard and in the work order when a carrier returns a shipment status indicating a delay, an issue, or a potential delay.
Buyers in Premier and Enterprise-level packages now have access to real-time shipment tracking information.
If a buyer blocks a provider, that block will now be reflected in real-time on the Provider Match page.
We have released the newest version of Flightboard with 3.5X faster load times. Though users may notice small visual changes, the core functionality remains unchanged for a smoother, more efficient experience.
Buyers will now have access to a My Company Provider Success Score (PSS), built on the same foundations as the PSS; it shows buyers a relationship-specific score.
The ability to create a case from the Support Cases page has been replaced with chat. This change does not impact ‘Report Problem’ functionality or the ability to respond to cases from the Support Cases page.
The newest version of Support Chat on the web can now view select work order details to quickly determine the scope of your issue and provide guidance.
Revisit and Site Status information entered by the provider will now appear in a new Work Status section, rather than being split into two sections, within the Flightboard Review drawer.
To streamline the data collection process, providers will now be asked about the site’s completion status and whether a revisit is necessary whenever they check out of a work order.
We’re excited to announce the new and improved Private Feedback experience. This updated experience includes a streamlined feedback form, a new configurable Flightboard column, and the ability to view and filter all past Private Feedback records on the provider profile.
Explore our next-gen integration docs with interactive API testing, improved search, and AI-ready docs for faster integrations.
We have released an improvement to the PSS criteria to ensure Timeliness is calculated correctly on multi-check-in work orders, along with two other improvements focused on Buyer Satisfaction and bundled work orders.
We have removed Star Ratings from the provider card within Provider Match. Going forward, the best way for buyers to capture their experience with a provider is with Private Feedback.
We have released several updates to the provider cards in Provider Match, including replacing the Block Rate with a Buyer Satisfaction label, adding new icons to indicate whether a metric is marketplace or my company-specific, and displaying company-specific information in light purple.
