Discover the brand-new product features designed to empower field service companies to get great outcomes at scale.
Make it easier for Buyers to get great outcomes across more work
Focus Areas
Make it easier to get great outcomes via better quality, insights, automation and integrations
Support more work through expanded capabilities + new experiences
Invest in platform health + transform how we build
SmartAudit now automatically approves parts-related work orders once a return is confirmed in transit, with no manual tracking required.
Buyers can now require serial numbers, RMA details, and set return time windows on parts, with alerts if a return label is missing.
Buyers can now let providers add part details on-site when specifics aren’t known upfront, syncing data to the platform in real time.
Buyers updating a work order schedule within 30 minutes of the start time or later will be prompted to select a reason for the change.
Buyers can now filter by the work order status of ‘Cancelled’ in Flightboard.
Buyers on the Plus, Premier, and Enterprise packages can now access the new dashboard, providing instant insights to run a sharper field service program.
Organizational and visual improvements to the Pending Assignment tab within Provider Match make it easier to get to, review, and take action on requests and counter-offers
A new section called ‘Consider a new provider’ in the Available tab of Provider Match now makes it easier to discover new providers with a Platform Knowledge Badge.
Provider results in Provider Match will now be grouped by Provider Success Score (PSS) tier, including when additional sorting and filtering logic is applied.
In the web and app providers now have more ways to view their schedule, see if there is a schedule conflict, and, if necessary, request a schedule update.
Admins at buyers with financed accounts can now view and edit the contacts receiving invoices directly in the Field Nation platform.
Buyers in Premier and Enterprise-level packages now have access to Parts Logistics, allowing end-to-end visibility into parts associated with work orders.
Buyers in Premier and Enterprise-level packages now have enhanced visibility on Flightboard and in the work order when a carrier returns a shipment status indicating a delay, an issue, or a potential delay.
Buyers in Premier and Enterprise-level packages now have access to real-time shipment tracking information.
If a buyer blocks a provider, that block will now be reflected in real-time on the Provider Match page.
