Providers can now show the full scope of their commitment and professionalism with work orders from all schedule types impacting their Timeliness Score. Previously, only work orders with Hard Start schedules affected Timeliness Scores. 

Providers no longer set a start time on standard arrival window schedules, and are expected to arrive any time within the window. If a buyer indicates that the arrival window schedule requires a Hard Start time, providers will continue to set their Hard Start time. 

Updated provider metrics: Backout and Timeliness Scores now weigh timing—late actions impact more, early ones less—to better reflect reliability.

Buyers can now mass open up to 20 work orders at once in separate tabs from the flightboard. We’ve also added a persistent horizontal scroll bar to the flightboard for buyers with multiple rows and columns that run off the page to see all their relevant information.

To add clarity to the location name, we’ve changed “Ship to other location” to “Pre-site Pickup.” Buyers can add this location from within the Shipments section of a work order, and providers will see this title anywhere there is a required pre-site pickup prior to arriving on the job site.

We’ve increased the visibility of a work order pre-site pickup location. Providers now see a separate line item for a required pre-site pickup location directly in the mobile work order card view, and can easily distinguish between pre-site and job site locations in the work order map view.

We added additional information to the counter-offer workflow in the mobile app to show pre-approved additional charges.

For those that have the applicable features enabled, buyers can create a work order with no location. Partners performing dispatch work can now use the new provider match. Released a bug fix to support for multi-site work orders.

Buyers can now see Custom Selection Rules applied on the New Provider Match page. The rules on the page have been enhanced for better transparency of scores and clear tie-breaking.

Buyers can now see detailed Private Feedback—including who left it, what was said, and for which work orders—directly in the Job History modal. This update makes it easier to assess providers without leaving the match page.

We’ve added enhancements, including the ability to filter for talent types if buyers have private networks and view them as a provider badge. We’ve also improved the performance Route and Pending Assignment tab for load times with large amounts of data and added support for the BEV rules to apply on the page.

The Shipments column has been updated to display up to two shipment statuses. Buyers can also click the shipment link, which will open the side drawer to display additional shipment details, and can filter work orders based on the shipment status.

To ensure team members do not mass approve work orders with higher-than-expected pay, Buyer Admins can set Mass Approval Limits within their company settings.

Buyers can now edit, add new, or delete shipments in the Shipments section of the work order side drawer card.

Buyers now have more flexibility when setting work order schedules. Require providers to commit to a “Hard Start” time, so you know exactly when they’ll arrive and add helpful details like store hours or completion deadlines in the Schedule Note field.