What's new for Buyers?
Discover the brand-new product features designed to empower field service companies to get great outcomes at scale.
FEATURED RELEASE
New Provider Match Experience Updates
New this winter: Improved interface so you can compare and contrast providers even faster: see more providers and even more of their relevant credentials without scrolling.
More recent releases
Site Completion & Revisits Tracking
Review and edit site completion and revisit data that we’re now capturing from providers on all work orders.
Schedule Management Tools
Easily manage provider schedule change requests right in Flightboard.
Reliability Metrics in Provider Match
See Timeliness and Cancellation Rates on the provider card, and filter based on your quality thresholds.
Business Dashboard for providers
The all-new Business Dashboard is filled with data + insights to help Providers grow their businesses on Field Nation – including key performance metrics Buyers look at when vetting, their relationship insights, and a section to keep a pulse on their overall business performance.
Private Feedback Enhancements
Indicate if you’re the right person to leave feedback, and if you’re not, others in your organization can leave Private Feedback at any time within 14 days of approval by clicking the button at the top of each work order.
Pre-site pickup
Select “Shipping to other location” in work orders to set a pickup address, notifying providers with a “Pre-site pickup required” label and location details.
Pre-Approved Expenses
Easily add pre-approved expenses to the work order and template creation pages to save time and ensure your expenses are correctly categorized for more accurate expense tracking.
Barcode Scanner on Custom Fields
Adding the number, decimal, or text field type to your task list as a provider-entered custom field now allows providers to open a barcode scanner on their mobile app instead of entering in part numbers manually.
New Support Case Statuses
The “Response needed” support case status will be replaced by “Waiting on Buyer,” “Waiting on Provider,” or “Waiting on Both Parties” so it’s more clear who needs to take the next step.
Product Updates
- Reliability Metrics updates
- Pre-Approved Expenses
- Site Revisits & Completion Tracking
- Schedule Conflict Visibility in Match
- Updates to Site Revisits & Completion Tracking
- Schedule Management Tools
- MarketSmart™ Insights Enhancements
- Private Feedback Enhancements
- New Provider Match Enhancements
- New Support Case Statuses
- Ship to Pickup Location
- Arrival Window Schedule Type
- Custom Selection Rules in the New Provider Match