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What's new for Buyers?

Discover the brand-new product features designed to empower field service companies to get great outcomes at scale.

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Schedule Type and Timeliness Enhancements

Find the Schedule Type that works for you. We’ve released our latest schedule enhancements to give you more flexibility and control when coordinating work. If you need to give your end client a specific arrival time but want to allow providers some flexibility, Hard Start on Arrival Window lets you set a general range while enabling the provider to select a precise start time within it. If your schedule is more flexible, Arrival Windows allows providers to arrive and complete work anytime within the timeframe you define. And no matter which option you choose, Timeliness is now measured on all work orders, so providers can demonstrate their reliability and professionalism every time.

All updates & releases

June 2025

    • New Release
    • Buyer
    • Provider
    Timeliness on All Work Orders

    Providers can now show the full scope of their commitment and professionalism with work orders from all schedule types impacting their Timeliness Score. Previously, only work orders with Hard Start schedules affected Timeliness Scores. 

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    • New Release
    • Buyer
    • Provider
    Simplifying Arrival Window Start Times

    Providers no longer set a start time on standard arrival window schedules, and are expected to arrive any time within the window. If a buyer indicates that the arrival window schedule requires a Hard Start time, providers will continue to set their Hard Start time. 

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    • New Release
    • Buyer
    • Provider
    Timeliness and Backout Score Updates

    Updated provider metrics: Backout and Timeliness Scores now weigh timing—late actions impact more, early ones less—to better reflect reliability.

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    • New Release
    • Buyer
    Flightboard Enhancements

    Buyers can now mass open up to 20 work orders at once in separate tabs from the flightboard. We’ve also added a persistent horizontal scroll bar to the flightboard for buyers with multiple rows and columns that run off the page to see all their relevant information.

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May 2025

    • New Release
    • Buyer
    • Provider
    “Ship to other location” now “Pre-site Pickup”

    To add clarity to the location name, we’ve changed “Ship to other location” to “Pre-site Pickup.” Buyers can add this location from within the Shipments section of a work order, and providers will see this title anywhere there is a required pre-site pickup prior to arriving on the job site.

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    • New Release
    • Buyer
    • Provider
    Pre-site Pickup Location Visibility

    We’ve increased the visibility of a work order pre-site pickup location. Providers now see a separate line item for a required pre-site pickup location directly in the mobile work order card view, and can easily distinguish between pre-site and job site locations in the work order map view.

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    • Buyer
    • Provider
    Pre-Approved Additional Charges

    We added additional information to the counter-offer workflow in the mobile app to show pre-approved additional charges.

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    • Buyer
    New Provider Match Updates

    For those that have the applicable features enabled, buyers can create a work order with no location. Partners performing dispatch work can now use the new provider match. Released a bug fix to support for multi-site work orders.

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    • Buyer
    Custom Selection Rules in the New Provider Match

    Buyers can now see Custom Selection Rules applied on the New Provider Match page. The rules on the page have been enhanced for better transparency of scores and clear tie-breaking.

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April 2025

    • Buyer
    Private Feedback Details Now in New Provider Match

    Buyers can now see detailed Private Feedback—including who left it, what was said, and for which work orders—directly in the Job History modal. This update makes it easier to assess providers without leaving the match page.

     

    • Buyer
    New Provider Match Updates

    We’ve added enhancements, including the ability to filter for talent types if buyers have private networks and view them as a provider badge. We’ve also improved the performance Route and Pending Assignment tab for load times with large amounts of data and added support for the BEV rules to apply on the page.

     

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    • Buyer
    Flightboard Shipments Column Statuses

    The Shipments column has been updated to display up to two shipment statuses. Buyers can also click the shipment link, which will open the side drawer to display additional shipment details, and can filter work orders based on the shipment status.

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    • Buyer
    New Mass Approval Limits

    To ensure team members do not mass approve work orders with higher-than-expected pay, Buyer Admins can set Mass Approval Limits within their company settings.

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March 2025

    • Buyer
    Edit Shipments in Side Drawer

    Buyers can now edit, add new, or delete shipments in the Shipments section of the work order side drawer card.

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    • Buyer
    Arrival Window Schedule Configuration

    Buyers now have more flexibility when setting work order schedules. Require providers to commit to a “Hard Start” time, so you know exactly when they’ll arrive and add helpful details like store hours or completion deadlines in the Schedule Note field.

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Learn more about what’s new.