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What's new for Buyers?

Discover the brand-new product features designed to empower field service companies to get great outcomes at scale.

FEATURED

New Schedule Types and Scheduling Features

Better scheduling coordination starts now. Take advantage of new Arrival Windows for flexibility, the Hard Start on Arrival Window option for added reliability, and a dedicated Schedule Note field for key instructions—giving you more control to manage schedules, set clear expectations, and drive better results.

All updates & releases

March 2025

    • Buyer
    Arrival Window Schedule Configuration

    Buyers now have more flexibility when setting work order schedules. Require providers to commit to a “Hard Start” time, so you know exactly when they’ll arrive and add helpful details like store hours or completion deadlines in the Schedule Note field.

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    • Buyer
    Private Feedback Improvements

    Introducing a new rating scale and more detailed list of feedback themes. Plus, Private Feedback is now visible in the New Provider Match.

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    • Buyer
    New Provider Match Updates

    We’ve added navigation enhancements, support for custom field search, status information on routed work orders, and a new ‘Declined’ tab.

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    • Buyer
    Problem Type Updates

    Buyers can now choose from more problem types when reporting a problem to get connected with the right Field Nation support team more quickly.

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    • Buyer
    Integration Updates

    A work order ID column is now available in Webhook V3, and a detailed history of every event change is now available for all integrations.

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February 2025

    • Buyer
    Auto Dispatch Filters in Flightboard

    Buyers can easily track the status of Auto-Dispatched work orders with 3 new Flightboard filters. Click ‘Add Filter,’ select ‘Auto Dispatch’ and select the filter that fits your needs.

     

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    • Buyer
    New Provider Match Updates

    For background check and drug test qualifications, buyers can now filter by a range of 6 months to 5 years, or select “Any age”.

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January 2025

    • Buyer
    • Provider
    New Support Case Statuses

    We’ve added 3 new statuses to the Support Cases page to clarify which party needs to respond: “Waiting on provider,” “Waiting on buyer,” and “Waiting on both parties”.

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    • Buyer
    • Provider
    Clickable Links in Tasks in Mobile App

    Phone numbers, email addresses, and URLs included in work order tasks are now clickable in the provider mobile app experience.

    • Buyer
    • Provider
    Verbiage Changes for Better Clarity

    To better align feature names with feature uses, “Expenses” is changing to “Additional Charges”; “Travel Expenses” is changing to “Trip Charge”; “Bonus” is changing to “Additional Payment”; “Penalty Fee” is changing to “Penalty”.

December 2024

    • Buyer
    Ship to Pickup Location

    Buyers can add a parts pickup address in the “Shipments” section of the work order, and a “Pre-site pickup required” chip will appear for providers in the mobile app.

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    • Buyer
    New Provider Match Updates

    Redesigned provider cards help buyers more quickly compare more providers at once without scrolling. There’s also a new toggle to only show providers you’ve worked with in the past.

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    • Buyer
    AV and Digital Signage Select Network

    Now it’s easy to find highly rated techs with proven experience installing, decommissioning, or configuring AV and digital signage equipment. 

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    • Buyer
    Updated Client API Workflow Webpage

    We’ve significantly improved our API documentation, ensuring it’s more accurate, easier to use, and gives you confidence in the expected API behaviors.

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    • Buyer
    “Fee” Changing to “Charge” Across the Platform

    The section in the pay card formerly titled “Service Fees” is now “Service Charges,” and “Total subscription fee” is now “Total subscription charge” for more clarity.

Learn more about what’s new.