Discover the brand-new product features designed to empower field service companies to get great outcomes at scale.
FEATURED
You can now see the Provider Success Score (PSS) directly in Match. The PSS is a predictive quality signal built on real delivery outcomes such as timeliness, backouts, and buyer satisfaction. Instead of relying on static star ratings, the PSS makes it easier to identify which providers are most likely to deliver great outcomes. Providers with excellent scores are 8.6x more likely to deliver successful results compared to providers with poor scores. This update is designed to help you assign work with greater confidence, reduce risk, and improve service outcomes.
We’ve increased the visibility of a work order pre-site pickup location. Providers now see a separate line item for a required pre-site pickup location directly in the mobile work order card view, and can easily distinguish between pre-site and job site locations in the work order map view.
We added additional information to the counter-offer workflow in the mobile app to show pre-approved additional charges.
For those that have the applicable features enabled, buyers can create a work order with no location. Partners performing dispatch work can now use the new provider match. Released a bug fix to support for multi-site work orders.
Buyers can now see Custom Selection Rules applied on the New Provider Match page. The rules on the page have been enhanced for better transparency of scores and clear tie-breaking.
Buyers can now see detailed Private Feedback—including who left it, what was said, and for which work orders—directly in the Job History modal. This update makes it easier to assess providers without leaving the match page.
We’ve added enhancements, including the ability to filter for talent types if buyers have private networks and view them as a provider badge. We’ve also improved the performance Route and Pending Assignment tab for load times with large amounts of data and added support for the BEV rules to apply on the page.
The Shipments column has been updated to display up to two shipment statuses. Buyers can also click the shipment link, which will open the side drawer to display additional shipment details, and can filter work orders based on the shipment status.
To ensure team members do not mass approve work orders with higher-than-expected pay, Buyer Admins can set Mass Approval Limits within their company settings.
Buyers can now edit, add new, or delete shipments in the Shipments section of the work order side drawer card.
Buyers now have more flexibility when setting work order schedules. Require providers to commit to a “Hard Start” time, so you know exactly when they’ll arrive and add helpful details like store hours or completion deadlines in the Schedule Note field.
Introducing a new rating scale and more detailed list of feedback themes. Plus, Private Feedback is now visible in the New Provider Match.
We’ve added navigation enhancements, support for custom field search, status information on routed work orders, and a new ‘Declined’ tab.
Buyers can now choose from more problem types when reporting a problem to get connected with the right Field Nation support team more quickly.
A work order ID column is now available in Webhook V3, and a detailed history of every event change is now available for all integrations.
Buyers can easily track the status of Auto-Dispatched work orders with 3 new Flightboard filters. Click ‘Add Filter,’ select ‘Auto Dispatch’ and select the filter that fits your needs.
