Discover the brand-new product features designed to empower field service companies to get great outcomes at scale.
FEATURED
You can now see the Provider Success Score (PSS) directly in Match. The PSS is a predictive quality signal built on real delivery outcomes such as timeliness, backouts, and buyer satisfaction. Instead of relying on static star ratings, the PSS makes it easier to identify which providers are most likely to deliver great outcomes. Providers with excellent scores are 8.6x more likely to deliver successful results compared to providers with poor scores. This update is designed to help you assign work with greater confidence, reduce risk, and improve service outcomes.
The Shipments column has been updated to display up to two shipment statuses. Buyers can also click the shipment link, which will open the side drawer to display additional shipment details, and can filter work orders based on the shipment status.
To ensure team members do not mass approve work orders with higher-than-expected pay, Buyer Admins can set Mass Approval Limits within their company settings.
Buyers can now edit, add new, or delete shipments in the Shipments section of the work order side drawer card.
Buyers now have more flexibility when setting work order schedules. Require providers to commit to a “Hard Start” time, so you know exactly when they’ll arrive and add helpful details like store hours or completion deadlines in the Schedule Note field.
Introducing a new rating scale and more detailed list of feedback themes. Plus, Private Feedback is now visible in the New Provider Match.
We’ve added navigation enhancements, support for custom field search, status information on routed work orders, and a new ‘Declined’ tab.
Buyers can now choose from more problem types when reporting a problem to get connected with the right Field Nation support team more quickly.
A work order ID column is now available in Webhook V3, and a detailed history of every event change is now available for all integrations.
Buyers can easily track the status of Auto-Dispatched work orders with 3 new Flightboard filters. Click ‘Add Filter,’ select ‘Auto Dispatch’ and select the filter that fits your needs.
For background check and drug test qualifications, buyers can now filter by a range of 6 months to 5 years, or select “Any age”.
We’ve added 3 new statuses to the Support Cases page to clarify which party needs to respond: “Waiting on provider,” “Waiting on buyer,” and “Waiting on both parties”.
Phone numbers, email addresses, and URLs included in work order tasks are now clickable in the provider mobile app experience.
To better align feature names with feature uses, “Expenses” is changing to “Additional Charges”; “Travel Expenses” is changing to “Trip Charge”; “Bonus” is changing to “Additional Payment”; “Penalty Fee” is changing to “Penalty”.
Buyers can add a parts pickup address in the “Shipments” section of the work order, and a “Pre-site pickup required” chip will appear for providers in the mobile app.
Redesigned provider cards help buyers more quickly compare more providers at once without scrolling. There’s also a new toggle to only show providers you’ve worked with in the past.
