We’ve launched our Support Chat in the mobile app to make it faster and easier to get help on Field Nation. Chat is accessible from the main menu under Help & Support.

In the web and app providers now have more ways to view their schedule, see if there is a schedule conflict, and, if necessary, request a schedule update.

Buyers in Premier and Enterprise-level packages now have access to Parts Logistics, allowing end-to-end visibility into parts associated with work orders.

Buyers in Premier and Enterprise-level packages now have enhanced visibility on Flightboard and in the work order when a carrier returns a shipment status indicating a delay, an issue, or a potential delay.

Buyers in Premier and Enterprise-level packages now have access to real-time shipment tracking information.

Buyers will now have access to a My Company Provider Success Score (PSS), built on the same foundations as the PSS; it shows buyers a relationship-specific score.

The ability to create a case from the Support Cases page has been replaced with chat. This change does not impact ‘Report Problem’ functionality or the ability to respond to cases from the Support Cases page.

The newest version of Support Chat on the web can now view select work order details to quickly determine the scope of your issue and provide guidance.

To better align button names with button actions: ‘Mark Complete’ is now ‘Submit for Review’ and ‘Mark Incomplete’ is now ‘Reopen Work Order’. The functionality of these buttons remains the same.

To streamline the data collection process, providers will now be asked about the site’s completion status and whether a revisit is necessary whenever they check out of a work order.

We have released an improvement to the PSS criteria to ensure Timeliness is calculated correctly on multi-check-in work orders, along with two other improvements focused on Buyer Satisfaction and bundled work orders.

We have made several improvements to the Shipments section of the work order, including enhancing visibility by separating shipments into two tabs: Ship and Return for buyers and Incoming and Outgoing for providers.

We have added the Platform Knowledge Badge, which providers can receive after completing a set of learning modules and passing a voluntary knowledge check. The badge will be displayed within a provider’s profile and will be visible to buyers when making assignment decisions.

The resources that used to live under Help & Support in the profile drop-down have been migrated and are now available from any page in the platform by clicking the ? icon.

We’ve launched an upgraded Support Chat to make it faster and easier to get help on Field Nation. Chat is accessible from any page in the platform by clicking the ? icon and clicking Chat with Support.