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What's new for Providers?

Discover the brand-new features designed to help independent technicians and service companies build your reputation, grow your business, and deliver great work outcomes.

FEATURED

New Schedule Types and Scheduling Features

More control over your schedule starts now. With new Arrival Windows, you have the flexibility to arrive within a set timeframe. Plus, buyers can give you the option to choose your own Hard Start time—putting you in control of when work begins. Be sure to check the new Schedule Note field for any important instructions, so you have all the details you need to arrive prepared.

All updates & releases

April 2025

    • New Release
    • Provider
    Problem Type Name Change

    We changed the name of the Problem Type ‘Buyer disputing amount owed’ to ‘Disputing amount owed’ and added it as an option for providers to report when the work order is in the status of Approved and Paid. This will allow providers to more accurately report pay disputes to the buyer and Field Nation Support.

    Read more >
    • New Release
    • Provider
    New Problem Type Location

    We have moved the Problem Type ‘Have not received payment’ from within the work order to an option that providers can select from the Support Cases page. This Problem Type allows providers to report technical issues with payment processing directly to our Accounting team.

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March 2025

    • Provider
    Arrival Window Schedule Actions

    Providers now see more flexibility with true arrival window schedules. Gain control over your schedule with the ability to select your own “Hard Start” time within the buyer-indicated window, and be sure to review the Schedule Note for important details like store hours or completion deadlines.

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January 2025

    • Buyer
    • Provider
    New Support Case Statuses

    We’ve added 3 new statuses to the Support Cases page to clarify which party needs to respond: “Waiting on provider,” “Waiting on buyer,” and “Waiting on both parties”.

    Read more >
    • Buyer
    • Provider
    Clickable Links in Tasks in Mobile App

    Phone numbers, email addresses, and URLs included in work order tasks are now clickable in the provider mobile app experience.

    • Buyer
    • Provider
    Verbiage Changes for Better Clarity

    To better align feature names with feature uses, “Expenses” is changing to “Additional Charges”; “Travel Expenses” is changing to “Trip Charge”; “Bonus” is changing to “Additional Payment”; “Penalty Fee” is changing to “Penalty”.

December 2024

    • Provider
    Ship to Pickup Location

    Buyers can add a parts pickup address in the “Shipments” section of the work order, and a “Pre-site pickup required” chip will appear for providers in the mobile app.

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    • Buyer
    • Provider
    More Accurate Provider Removal Reasons

    To help buyers choose the most accurate removal reason when unassigning a provider, we now tell buyers which reasons negatively impact the provider’s Cancellation Rate.

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October 2024

    • Provider
    Site Completion Status and Revisits

    Providers are prompted to enter reasons for checking into a work order more than once and will be able to add the status of job completion when checking out.

    Read more >
    • Buyer
    • Provider
    Schedule Conflict Visibility in the New Match

    Buyers can view schedule conflicts at a glance in the new Provider Match experience and make sure they’re routing or assigning only to available providers.

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    • Provider
    Mobile App Enhancements for Service Companies

    Service Company admins and managers can now use the Field Nation mobile app to manage work orders on behalf of their Service Company’s Managed Providers.    

September 2024

    • Buyer
    • Provider
    Pre-Approved Additional Charges

    Now buyers can add pre-approved additional charges to the work order and template create pages, which then displays for providers on the Work Orders page in the mobile app.

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    • Provider
    Schedule Conflict Resolution

    The Field Nation calendar now alerts providers to potential schedule conflicts and allows them to request a new schedule or indicate that there isn’t a conflict.

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August 2024

    • Provider
    Reliability Metrics Updates

    Timeliness and Cancellation Rates are now based on a provider’s last 30 work orders to reflect more recent behavior.

    Read more >
    • Buyer
    • Provider
    Barcode Scanner on Tasks

    Providers now have a barcode scanner for the “number or decimal” or “text” field type to scan barcodes rather than enter part numbers manually.

    Read more >

Learn more about what’s new.