What's new for Providers?
Discover the brand-new features designed to help independent technicians and service companies build your reputation, grow your business, and deliver great work outcomes.
COMING SOON
New and Enhanced Schedule Types
Over the coming months, we’ll introduce new scheduling types like true Arrival Windows, Arrival Windows with Hard Start scheduling options, and a Schedule Notes field—making it easier for you to manage schedules, meet expectations, and deliver great results.
More recent releases
Site Completion & Revisits Tracking
To help provide greater visibility into project timelines and costs, we’re now collecting a reason for repeat work order check-ins and job status information when you mark a work order complete.
More Accurate Provider Removal Reasons
When buyers select a cancellation or unassign reason that negatively impacts your Cancellation Rate, they’ll see an alert before being prompted to confirm or choose another reason.
Reliability Metrics Updates
Your Timeliness and Cancellation Rates are now visible to Buyers in the new Match experience, and they can filter based on their company’s quality thresholds. A focus on improving and maintaining these metrics can set you apart on the marketplace.
Business Dashboard
The all-new Business Dashboard is filled with data + insights to help Providers grow their businesses on Field Nation – including key performance metrics Buyers look at when vetting, their relationship insights, and a section to keep a pulse on their overall business performance.
Pre-Approved Expenses
Pre-Approved Expenses are now displayed below labor rate on the Work Orders page in the mobile app, making it easier for buyers to categorize expenses and easier for you to see how much the buyer will cover for travel or materials.
Pre-site Pickup
Work orders may now include a “pre-site pickup” label, requiring parts to be collected from a specified location before checking-in for a work order.
Product Updates
- Reliability Metrics updates
- Barcode Scanner on Tasks
- Pre-Approved Expenses
- Schedule Conflict Resolution
- Site Revisits & Completion Tracking
- Schedule Conflict Visibility in Match
- Mobile App Enhancements for Service Companies
- Schedule Management Tools
- New Counter Offer Experience on Web
- New Support Case Statuses
- Ship to Pickup Location
- More Accurate Provider Removal Reasons
- Arrival Window Schedule Type
- Revamped Provider Mobile App
- Early Timeliness / Cancellation Calculation
Pre-Approved Expenses
Easily add pre-approved expenses to the work order and template creation pages to save time and ensure your expenses are correctly categorized for more accurate expense tracking.
Barcode Scanner on Custom Fields
Adding the number, decimal, or text field type to your task list as a provider-entered custom field now allows providers to open a barcode scanner on their mobile app instead of entering in part numbers manually.
New Support Case Statuses
The “Response needed” support case status will be replaced by “Waiting on Buyer,” “Waiting on Provider,” or “Waiting on Both Parties” so it’s more clear who needs to take the next step.