Discover the brand-new features designed to help independent technicians and service companies build your reputation, grow your business, and deliver great work outcomes.
FEATURED
We are excited to announce the launch of the Provider Success Score. The Provider Success Score (PSS) offers a powerful, comprehensive view of your business’s service quality, making it easier than ever to stand out to buyers, identify your strengths and opportunities, and win more work.
We updated how buyer blocks affect Buyer Satisfaction in PSS. Block reasons now carry different weights with more serious block reasons having more of an impact.
Providers are now restricted from requesting schedule changes starting 30 minutes before a work order begins, with exemptions for qualifying buyer workflows.
Buyer Unresponsive has been removed as a problem type. Providers can use ‘I need a response from someone’ to send details directly to the buyer.
Buyers can now let providers add part details on-site when specifics aren’t known upfront, syncing data to the platform in real time.
Buyers can now require serial numbers, RMA details, and set return time windows on parts, with alerts if a return label is missing.
Due to new phone carrier limitations, Field Nation will now update providers about routed and assigned work through push notifications and email instead of text messages.
The ability to create a case from the Support Cases in the mobile app has been replaced with chat. This change does not impact ‘Report Problem’ functionality or the ability to respond to cases from the Support Cases page.
We’ve launched our Support Chat in the mobile app to make it faster and easier to get help on Field Nation. Chat is accessible from the main menu under Help & Support.
In the web and app providers now have more ways to view their schedule, see if there is a schedule conflict, and, if necessary, request a schedule update.
Buyers in Premier and Enterprise-level packages now have access to Parts Logistics, allowing end-to-end visibility into parts associated with work orders.
Buyers in Premier and Enterprise-level packages now have enhanced visibility on Flightboard and in the work order when a carrier returns a shipment status indicating a delay, an issue, or a potential delay.
Buyers in Premier and Enterprise-level packages now have access to real-time shipment tracking information.
Buyers will now have access to a My Company Provider Success Score (PSS), built on the same foundations as the PSS; it shows buyers a relationship-specific score.
The ability to create a case from the Support Cases page has been replaced with chat. This change does not impact ‘Report Problem’ functionality or the ability to respond to cases from the Support Cases page.
The newest version of Support Chat on the web can now view select work order details to quickly determine the scope of your issue and provide guidance.
