We added additional information to the counter-offer workflow in the mobile app to show pre-approved additional charges.

We changed the name of the Problem Type ‘Buyer disputing amount owed’ to ‘Disputing amount owed’ and added it as an option for providers to report when the work order is in the status of Approved and Paid. This will allow providers to more accurately report pay disputes to the buyer and Field Nation Support.

We have moved the Problem Type ‘Have not received payment’ from within the work order to an option that providers can select from the Support Cases page. This Problem Type allows providers to report technical issues with payment processing directly to our Accounting team.

Providers now see more flexibility with true arrival window schedules. Gain control over your schedule with the ability to select your own “Hard Start” time within the buyer-indicated window, and be sure to review the Schedule Note for important details like store hours or completion deadlines.

We’ve added 3 new statuses to the Support Cases page to clarify which party needs to respond: “Waiting on provider,” “Waiting on buyer,” and “Waiting on both parties”.

Phone numbers, email addresses, and URLs included in work order tasks are now clickable in the provider mobile app experience.

To better align feature names with feature uses, “Expenses” is changing to “Additional Charges”; “Travel Expenses” is changing to “Trip Charge”; “Bonus” is changing to “Additional Payment”; “Penalty Fee” is changing to “Penalty”.

Buyers can add a parts pickup address in the “Shipments” section of the work order, and a “Pre-site pickup required” chip will appear for providers in the mobile app.

To help buyers choose the most accurate removal reason when unassigning a provider, we now tell buyers which reasons negatively impact the provider’s Cancellation Rate.

Providers are prompted to enter reasons for checking into a work order more than once and will be able to add the status of job completion when checking out.

Buyers can view schedule conflicts at a glance in the new Provider Match experience and make sure they’re routing or assigning only to available providers.

Service Company admins and managers can now use the Field Nation mobile app to manage work orders on behalf of their Service Company’s Managed Providers.    

Now buyers can add pre-approved additional charges to the work order and template create pages, which then displays for providers on the Work Orders page in the mobile app.

The Field Nation calendar now alerts providers to potential schedule conflicts and allows them to request a new schedule or indicate that there isn’t a conflict.

Timeliness and Cancellation Rates are now based on a provider’s last 30 work orders to reflect more recent behavior.