This month saw the launch of our new Integrations Developer Portal and several improvements to the Provider Success Score criteria. Click the table of contents on the side to explore each release’s details. 

Provider Success Score Improvements

We have released several improvements to the PSS criteria, based directly on user feedback. Please see below for a detailed summary of the improvements:

1. Providers can no longer lose an ‘On Time’ check-in: This addresses a common use case that impacted multi-visit work orders. Providers can no longer lose an ‘On Time’ check-in due to a schedule change being made after their initial check-in. For example, if a provider checks in ‘On Time’ for their first visit and the buyer updates the schedule for a second visit, the first check-in will no longer update to ‘Too Early’ and will remain ‘On Time’. 
2. Credit for repeat buyer relationships: We know repeat relationships can reflect high-quality service, and that buyers don’t always leave Private Feedback on every work order. Now PSS reflects that! Now, if a buyer has given a provider Private Feedback before and continues to work with them, their Buyer Satisfaction will receive a boost every few work orders that don’t have any private feedback or service quality issues (no late check-ins, no back-outs, no blocks, no user-reported events, service quality-related buyer-reported problems, etc.).
3. Impact of bundled work orders: The Backout Score logic was adjusted to account for bundled work orders. Bundles will still affect the PSS the same way un-bundled work orders do; the only difference is that a Backout Score cannot be negatively affected by more than 3 work orders per bundle. For example, if a provider is assigned to a bundle of 9 work orders and they back out or cause their removal from the bundle, only 3 will factor into their Backout Score. If the bundle has 3 work orders, all 3 backouts will have an impact.

As a provider, to learn more about the Provider Success Score click here.

As a buyer, to learn more about the Provider Success Score click here.

New Integrations Developer Portal

We are excited to announce our new Field Nation Integration Developer Portal. This new portal allows integrators to test immediately, find answers instantly, paste context into AI tools, and always know which version they’re looking at. Features of this new portal include:

1. Instant “try-before-you-build” 
   • Interactive API Playground — test 130+ REST endpoints + 12 webhook endpoints right in the browser
   • Environment switching — flip between Sandbox and Production without leaving the flow
2. Self-serve documentation across the integration ecosystem 
   • Pre-built Connector Guides (9 platforms) — Salesforce, ServiceNow, ConnectWise, Autotask, Freshdesk, NetSuite, Quickbase, Smartsheet + Generic REST
   • Work Order API Deep Dives — 47 pages covering every aspect: creation, search, assignments, scheduling, time logs, expenses, pay, signatures, tasks, milestones, custom fields, shipments, bundles, revisits, and smart dispatch
   • Webhooks Overview — 30+ webhook events + delivery monitoring, retries, and payload customization guides
   • Resources — Guides include configuration, recommended workflows, and troubleshooting
3. Accessibility + confidence at scale 
   • Full-text search across 240+ pages, with filters for Guides vs API Reference
   • API version switcher so integrators always know which version they’re reading/testing
   • Resources hub — glossary, error codes, environment guide (sandbox vs prod), FAQ, and support info
4. AI-ready docs
   • “Copy for AI” on every page (ChatGPT / Claude / Perplexity / Google AI Studio)
   • Full-site exports via /llms.txt and /llms-full.txt for AI-assisted workflows and agents

Check out our new Integrations Developer Portal here.