Learn how Backout Rate impacts field service performance, technician reliability, scheduling efficiency, and overall program cost.
Learn how Timeliness Rate helps field service leaders reduce delays, control project costs, and improve execution across multi-site deployments and service programs.
Learn how tracking Reported Service Issue Rate helps field service teams reduce rework, improve quality, and strengthen stakeholder trust.
This month saw enhancements to Flightboard and the release of the My Company Provider Success Score for buyers, along with improvements to the Support Chat experience. Click the table of contents..
This month saw the release of improvements to how Private Feedback is collected, to the site revisit and site status data collection for providers, and to how that collected data is displayed for..
This month saw the launch of our new Integrations Developer Portal and several improvements to the Provider Success Score criteria. Click the table of contents on the side to explore each release’s..
In 2026, Field Nation is doubling down on what matters most: outcomes. From enhanced quality signals to deeper analytics and expanded service offerings, here’s a peek at what’s coming to help..
This month saw the launch of our new customizable Webhook payload and various visual improvements to the Provider Match page for buyers. Click the table of contents on the side to explore each..
This month saw the launch of the Platform Knowledge Check badge and several updates to the Shipments section of the work order for buyers. Click the table of contents on the side to explore each..
This month saw the launch of our upgraded Support Chat, a highly requested Webhooks update, and several improvements to the Provider Match experience for buyers.
Introducing predictive quality In the Fall of 2025, Field Nation launched the Provider Success Score (PSS). It’s the first predictive quality signal designed specifically for field service. Unlike..
This month saw the launch of the Provider Success Score to buyers within the New Provider Match experience.