What's new for Buyers?
Discover the brand-new product features designed to empower field service companies to get great outcomes at scale.
FEATURED
New Schedule Types and Scheduling Features
Better scheduling coordination starts now. Take advantage of new Arrival Windows for flexibility, the Hard Start on Arrival Window option for added reliability, and a dedicated Schedule Note field for key instructions—giving you more control to manage schedules, set clear expectations, and drive better results.
More recent releases
AV and Digital Signage Select Network
Highly rated technicians with proven platform experience installing, decommissioning, or configuring audio-visual and digital signage equipment.
Ship to Pickup Location
Add a parts pickup address in the “Shipments” section of the work order, and a “Pre-site pickup required” chip will appear for providers.
New Provider Match Updates
Redesigned cards to compare more providers at once without scrolling and a toggle for “Show only worked with providers”.
Site Completion Status and Revisit Enhancements
New checkbox can be added at any point in the work order lifecycle to indicate that it’s a revisit, pull data specific to an Incident/Site ID using a Work Order Activity Report, and customize your Flightboard to filter by Incident/Site ID or add new columns.
Private Feedback Enhancements
Indicate if you’re the right person to leave feedback, and if you’re not, others in your organization can leave Private Feedback at any time within 14 days of approval by clicking the button at the top of each work order.
More Accurate Provider Removal Reasons
If you select a cancellation or unassign reason that negatively impacts a provider’s Cancellation Rate, you’ll see an alert before confirming the action.
Pre-Approved Expenses
Easily add pre-approved expenses to the work order and template creation pages to save time and ensure your expenses are correctly categorized for more accurate expense tracking.
Barcode Scanner on Custom Fields
Adding the number, decimal, or text field type to your task list as a provider-entered custom field now allows providers to open a barcode scanner on their mobile app instead of entering in part numbers manually.
New Support Case Statuses
The “Response needed” support case status will be replaced by “Waiting on Buyer,” “Waiting on Provider,” or “Waiting on Both Parties” so it’s more clear who needs to take the next step.
Product Updates
- Reliability Metrics updates
- Pre-Approved Expenses
- Site Revisits & Completion Tracking
- Schedule Conflict Visibility in Match
- Updates to Site Revisits & Completion Tracking
- Schedule Management Tools
- MarketSmart™ Insights Enhancements
- Private Feedback Enhancements
- New Provider Match Enhancements
- New Support Case Statuses
- Ship to Pickup Location
- AV and Digital Signage Select Network
- More Accurate Provider Removal Reasons
- Arrival Window Schedule Type
- New Custom Selection Rules for Reliability Metrics
- Custom Selection Rules in the New Provider Match
- New Private Feedback Experience
- Private Feedback in Match
- Early Timeliness / Cancellation Calculation