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What's new for Buyers?

Discover the brand-new product features designed to empower field service companies to get great outcomes at scale.

FEATURED

Provider Success Score in Match

You can now see the Provider Success Score (PSS) directly in Match. The PSS is a predictive quality signal built on real delivery outcomes such as timeliness, backouts, and buyer satisfaction. Instead of relying on static star ratings, the PSS makes it easier to identify which providers are most likely to deliver great outcomes. Providers with excellent scores are 8.6x more likely to deliver successful results compared to providers with poor scores. This update is designed to help you assign work with greater confidence, reduce risk, and improve service outcomes.

All updates & releases

February 2025

    • Buyer
    New Provider Match Updates

    For background check and drug test qualifications, buyers can now filter by a range of 6 months to 5 years, or select “Any age”.

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January 2025

    • Buyer
    • Provider
    New Support Case Statuses

    We’ve added 3 new statuses to the Support Cases page to clarify which party needs to respond: “Waiting on provider,” “Waiting on buyer,” and “Waiting on both parties”.

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    • Buyer
    • Provider
    Clickable Links in Tasks in Mobile App

    Phone numbers, email addresses, and URLs included in work order tasks are now clickable in the provider mobile app experience.

    • Buyer
    • Provider
    Verbiage Changes for Better Clarity

    To better align feature names with feature uses, “Expenses” is changing to “Additional Charges”; “Travel Expenses” is changing to “Trip Charge”; “Bonus” is changing to “Additional Payment”; “Penalty Fee” is changing to “Penalty”.

December 2024

    • Buyer
    • Provider
    Ship to Pickup Location

    Buyers can add a parts pickup address in the “Shipments” section of the work order, and a “Pre-site pickup required” chip will appear for providers in the mobile app.

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    • Buyer
    New Provider Match Updates

    Redesigned provider cards help buyers more quickly compare more providers at once without scrolling. There’s also a new toggle to only show providers you’ve worked with in the past.

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    • Buyer
    AV and Digital Signage Select Network

    Now it’s easy to find highly rated techs with proven experience installing, decommissioning, or configuring AV and digital signage equipment. 

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    • Buyer
    Updated Client API Workflow Webpage

    We’ve significantly improved our API documentation, ensuring it’s more accurate, easier to use, and gives you confidence in the expected API behaviors.

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    • Buyer
    “Fee” Changing to “Charge” Across the Platform

    The section in the pay card formerly titled “Service Fees” is now “Service Charges,” and “Total subscription fee” is now “Total subscription charge” for more clarity.

    • Buyer
    • Provider
    More Accurate Provider Removal Reasons

    To help buyers choose the most accurate removal reason when unassigning a provider, we now tell buyers which reasons negatively impact the provider’s Cancellation Rate.

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    • Buyer
    California Freelance Worker Protection Act (FWPA)

    Going forward, your business name and address will automatically be included on every work order in the state of California to ensure compliance with FWPA requirements. 

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November 2024

    • Buyer
    Updates to Site Completion Status and Revisits

    Buyers can mark entire work orders as a revisit, pull Work Order Activity Reports specific to Incident/Site IDs, filter by Incident/Site ID in Flightboard, and more. 

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    • Buyer
    MarketSmart™ Insights Enhancements

    Average pay rates are now based on marketplace averages at the time of work order assignment, updated types of work are now reflected, and more.   

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    • Buyer
    New Provider Match Updates

    Buyers can now view a provider’s calendar on all Hard Start work orders and see providers in a “previously assigned” status who were hidden from view.

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    • Buyer
    New, More Secure Credit Card Processing

    We now use the Clover processing platform for all credit card transactions. Saved credit cards will need to be re-added in the Funding Activity section. 

    Read more >

Learn more about what’s new.