Buyers can add a parts pickup address in the “Shipments” section of the work order, and a “Pre-site pickup required” chip will appear for providers in the mobile app.

Redesigned provider cards help buyers more quickly compare more providers at once without scrolling. There’s also a new toggle to only show providers you’ve worked with in the past.

Now it’s easy to find highly rated techs with proven experience installing, decommissioning, or configuring AV and digital signage equipment. 

We’ve significantly improved our API documentation, ensuring it’s more accurate, easier to use, and gives you confidence in the expected API behaviors.

The section in the pay card formerly titled “Service Fees” is now “Service Charges,” and “Total subscription fee” is now “Total subscription charge” for more clarity.

To help buyers choose the most accurate removal reason when unassigning a provider, we now tell buyers which reasons negatively impact the provider’s Cancellation Rate.

Going forward, your business name and address will automatically be included on every work order in the state of California to ensure compliance with FWPA requirements. 

Buyers can mark entire work orders as a revisit, pull Work Order Activity Reports specific to Incident/Site IDs, filter by Incident/Site ID in Flightboard, and more. 

Average pay rates are now based on marketplace averages at the time of work order assignment, updated types of work are now reflected, and more.   

Buyers can now view a provider’s calendar on all Hard Start work orders and see providers in a “previously assigned” status who were hidden from view.

We now use the Clover processing platform for all credit card transactions. Saved credit cards will need to be re-added in the Funding Activity section. 

If the user approving a work order didn’t work directly with the provider and is unable to provide Private Feedback, they can indicate they’re not the right person.

Buyers can now capture revisit reasons, job completion status, and cost tracking across multiple work orders.

Buyers can view schedule conflicts at a glance in the new Provider Match experience and make sure they’re routing or assigning only to available providers.

Now buyers can add pre-approved additional charges to the work order and template create pages, which then displays for providers on the Work Orders page in the mobile app.