Discover the brand-new product features designed to empower field service companies to get great outcomes at scale.
FEATURED
Find the Schedule Type that works for you. We’ve released our latest schedule enhancements to give you more flexibility and control when coordinating work. If you need to give your end client a specific arrival time but want to allow providers some flexibility, Hard Start on Arrival Window lets you set a general range while enabling the provider to select a precise start time within it. If your schedule is more flexible, Arrival Windows allows providers to arrive and complete work anytime within the timeframe you define. And no matter which option you choose, Timeliness is now measured on all work orders, so providers can demonstrate their reliability and professionalism every time.
To ensure team members do not mass approve work orders with higher-than-expected pay, Buyer Admins can set Mass Approval Limits within their company settings.
Buyers can now edit, add new, or delete shipments in the Shipments section of the work order side drawer card.
Buyers now have more flexibility when setting work order schedules. Require providers to commit to a “Hard Start” time, so you know exactly when they’ll arrive and add helpful details like store hours or completion deadlines in the Schedule Note field.
Introducing a new rating scale and more detailed list of feedback themes. Plus, Private Feedback is now visible in the New Provider Match.
We’ve added navigation enhancements, support for custom field search, status information on routed work orders, and a new ‘Declined’ tab.
Buyers can now choose from more problem types when reporting a problem to get connected with the right Field Nation support team more quickly.
A work order ID column is now available in Webhook V3, and a detailed history of every event change is now available for all integrations.
Buyers can easily track the status of Auto-Dispatched work orders with 3 new Flightboard filters. Click ‘Add Filter,’ select ‘Auto Dispatch’ and select the filter that fits your needs.
For background check and drug test qualifications, buyers can now filter by a range of 6 months to 5 years, or select “Any age”.
We’ve added 3 new statuses to the Support Cases page to clarify which party needs to respond: “Waiting on provider,” “Waiting on buyer,” and “Waiting on both parties”.
Phone numbers, email addresses, and URLs included in work order tasks are now clickable in the provider mobile app experience.
To better align feature names with feature uses, “Expenses” is changing to “Additional Charges”; “Travel Expenses” is changing to “Trip Charge”; “Bonus” is changing to “Additional Payment”; “Penalty Fee” is changing to “Penalty”.
Buyers can add a parts pickup address in the “Shipments” section of the work order, and a “Pre-site pickup required” chip will appear for providers in the mobile app.
Redesigned provider cards help buyers more quickly compare more providers at once without scrolling. There’s also a new toggle to only show providers you’ve worked with in the past.
Now it’s easy to find highly rated techs with proven experience installing, decommissioning, or configuring AV and digital signage equipment.
