Discover the brand-new product features designed to empower field service companies to get great outcomes at scale.
FEATURED
You can now see the Provider Success Score (PSS) directly in Match. The PSS is a predictive quality signal built on real delivery outcomes such as timeliness, backouts, and buyer satisfaction. Instead of relying on static star ratings, the PSS makes it easier to identify which providers are most likely to deliver great outcomes. Providers with excellent scores are 8.6x more likely to deliver successful results compared to providers with poor scores. This update is designed to help you assign work with greater confidence, reduce risk, and improve service outcomes.
The section in the pay card formerly titled “Service Fees” is now “Service Charges,” and “Total subscription fee” is now “Total subscription charge” for more clarity.
To help buyers choose the most accurate removal reason when unassigning a provider, we now tell buyers which reasons negatively impact the provider’s Cancellation Rate.
Going forward, your business name and address will automatically be included on every work order in the state of California to ensure compliance with FWPA requirements.
Buyers can mark entire work orders as a revisit, pull Work Order Activity Reports specific to Incident/Site IDs, filter by Incident/Site ID in Flightboard, and more.
Average pay rates are now based on marketplace averages at the time of work order assignment, updated types of work are now reflected, and more.
Buyers can now view a provider’s calendar on all Hard Start work orders and see providers in a “previously assigned” status who were hidden from view.
We now use the Clover processing platform for all credit card transactions. Saved credit cards will need to be re-added in the Funding Activity section.
If the user approving a work order didn’t work directly with the provider and is unable to provide Private Feedback, they can indicate they’re not the right person.
Buyers can now capture revisit reasons, job completion status, and cost tracking across multiple work orders.
Buyers can view schedule conflicts at a glance in the new Provider Match experience and make sure they’re routing or assigning only to available providers.
Now buyers can add pre-approved additional charges to the work order and template create pages, which then displays for providers on the Work Orders page in the mobile app.
Providers are now alerted of schedule conflicts, which allows them to request a new schedule or indicate that there isn’t a conflict.
Timeliness and Cancellation Rates are now based on a provider’s last 30 work orders to reflect more recent behavior.
Providers now have a barcode scanner for the “number or decimal” or “text” field type to scan barcodes rather than enter part numbers manually.
The new Providers tab makes it faster and easier for buyers to find and assign the best, most reliable providers.
