Discover the brand-new product features designed to empower field service companies to get great outcomes at scale.
FEATURED
You can now see the Provider Success Score (PSS) directly in Match. The PSS is a predictive quality signal built on real delivery outcomes such as timeliness, backouts, and buyer satisfaction. Instead of relying on static star ratings, the PSS makes it easier to identify which providers are most likely to deliver great outcomes. Providers with excellent scores are 8.6x more likely to deliver successful results compared to providers with poor scores. This update is designed to help you assign work with greater confidence, reduce risk, and improve service outcomes.
Providers now have a barcode scanner for the “number or decimal” or “text” field type to scan barcodes rather than enter part numbers manually.
The new Providers tab makes it faster and easier for buyers to find and assign the best, most reliable providers.
We’ve introduced a more granular breakdown of work types, allowing for more precise matching between buyer work orders and provider experience.
Starting July 1, 2024, work orders in Illinois will automatically include the buyer’s business address to comply with new regulations.
