Discover the brand-new product features designed to empower field service companies to get great outcomes at scale.
FEATURED
Buyers can use the Provider Success Score (PSS) to quickly identify and assign work to providers who consistently deliver great work. In addition, we have recently introduced the My Company Provider Success Score (PSS), a relationship-specific score that shows how each provider actually engages with you.
Buyers on the Plus, Premier, and Enterprise packages can now access the new dashboard, providing instant insights to run a sharper field service program.
Organizational and visual improvements to the Pending Assignment tab within Provider Match make it easier to get to, review, and take action on requests and counter-offers
A new section called ‘Consider a new provider’ in the Available tab of Provider Match now makes it easier to discover new providers with a Platform Knowledge Badge.
Provider results in Provider Match will now be grouped by Provider Success Score (PSS) tier, including when additional sorting and filtering logic is applied.
In the web and app providers now have more ways to view their schedule, see if there is a schedule conflict, and, if necessary, request a schedule update.
Admins at buyers with financed accounts can now view and edit the contacts receiving invoices directly in the Field Nation platform.
Buyers in Premier and Enterprise-level packages now have access to Parts Logistics, allowing end-to-end visibility into parts associated with work orders.
Buyers in Premier and Enterprise-level packages now have enhanced visibility on Flightboard and in the work order when a carrier returns a shipment status indicating a delay, an issue, or a potential delay.
Buyers in Premier and Enterprise-level packages now have access to real-time shipment tracking information.
If a buyer blocks a provider, that block will now be reflected in real-time on the Provider Match page.
We have released the newest version of Flightboard with 3.5X faster load times. Though users may notice small visual changes, the core functionality remains unchanged for a smoother, more efficient experience.
Buyers will now have access to a My Company Provider Success Score (PSS), built on the same foundations as the PSS; it shows buyers a relationship-specific score.
The ability to create a case from the Support Cases page has been replaced with chat. This change does not impact ‘Report Problem’ functionality or the ability to respond to cases from the Support Cases page.
The newest version of Support Chat on the web can now view select work order details to quickly determine the scope of your issue and provide guidance.
Revisit and Site Status information entered by the provider will now appear in a new Work Status section, rather than being split into two sections, within the Flightboard Review drawer.
