We have released the newest version of Flightboard with 3.5X faster load times. Though users may notice small visual changes, the core functionality remains unchanged for a smoother, more efficient experience.

Buyers will now have access to a My Company Provider Success Score (PSS), built on the same foundations as the PSS; it shows buyers a relationship-specific score.

The ability to create a case from the Support Cases page has been replaced with chat. This change does not impact ‘Report Problem’ functionality or the ability to respond to cases from the Support Cases page.

The newest version of Support Chat on the web can now view select work order details to quickly determine the scope of your issue and provide guidance.

Revisit and Site Status information entered by the provider will now appear in a new Work Status section, rather than being split into two sections, within the Flightboard Review drawer.

To streamline the data collection process, providers will now be asked about the site’s completion status and whether a revisit is necessary whenever they check out of a work order.

We’re excited to announce the new and improved Private Feedback experience. This updated experience includes a streamlined feedback form, a new configurable Flightboard column, and the ability to view and filter all past Private Feedback records on the provider profile.

Explore our next-gen integration docs with interactive API testing, improved search, and AI-ready docs for faster integrations.

We have released an improvement to the PSS criteria to ensure Timeliness is calculated correctly on multi-check-in work orders, along with two other improvements focused on Buyer Satisfaction and bundled work orders.

We have removed Star Ratings from the provider card within Provider Match. Going forward, the best way for buyers to capture their experience with a provider is with Private Feedback.

We have released several updates to the provider cards in Provider Match, including replacing the Block Rate with a Buyer Satisfaction label, adding new icons to indicate whether a metric is marketplace or my company-specific, and displaying company-specific information in light purple.

Buyers can now customize webhook payloads and use dynamic URLs, making it easier to format and send Field Nation data directly to their systems, eliminating the need for translation software.

We have made several improvements to the Shipments section of the work order, including enhancing visibility by separating shipments into two tabs: Ship and Return for buyers and Incoming and Outgoing for providers.

We have added the Platform Knowledge Badge, which providers can receive after completing a set of learning modules and passing a voluntary knowledge check. The badge will be displayed within a provider’s profile and will be visible to buyers when making assignment decisions.

The resources that used to live under Help & Support in the profile drop-down have been migrated and are now available from any page in the platform by clicking the ? icon.