Discover the brand-new product features designed to empower field service companies to get great outcomes at scale.
FEATURED
You can now see the Provider Success Score (PSS) directly in Match. The PSS is a predictive quality signal built on real delivery outcomes such as timeliness, backouts, and buyer satisfaction. Instead of relying on static star ratings, the PSS makes it easier to identify which providers are most likely to deliver great outcomes. Providers with excellent scores are 8.6x more likely to deliver successful results compared to providers with poor scores. This update is designed to help you assign work with greater confidence, reduce risk, and improve service outcomes.
A work order ID column is now available in Webhook V3, and a detailed history of every event change is now available for all integrations.
Buyers can easily track the status of Auto-Dispatched work orders with 3 new Flightboard filters. Click ‘Add Filter,’ select ‘Auto Dispatch’ and select the filter that fits your needs.
For background check and drug test qualifications, buyers can now filter by a range of 6 months to 5 years, or select “Any age”.
We’ve added 3 new statuses to the Support Cases page to clarify which party needs to respond: “Waiting on provider,” “Waiting on buyer,” and “Waiting on both parties”.
Phone numbers, email addresses, and URLs included in work order tasks are now clickable in the provider mobile app experience.
To better align feature names with feature uses, “Expenses” is changing to “Additional Charges”; “Travel Expenses” is changing to “Trip Charge”; “Bonus” is changing to “Additional Payment”; “Penalty Fee” is changing to “Penalty”.
Buyers can add a parts pickup address in the “Shipments” section of the work order, and a “Pre-site pickup required” chip will appear for providers in the mobile app.
Redesigned provider cards help buyers more quickly compare more providers at once without scrolling. There’s also a new toggle to only show providers you’ve worked with in the past.
Now it’s easy to find highly rated techs with proven experience installing, decommissioning, or configuring AV and digital signage equipment.
We’ve significantly improved our API documentation, ensuring it’s more accurate, easier to use, and gives you confidence in the expected API behaviors.
The section in the pay card formerly titled “Service Fees” is now “Service Charges,” and “Total subscription fee” is now “Total subscription charge” for more clarity.
To help buyers choose the most accurate removal reason when unassigning a provider, we now tell buyers which reasons negatively impact the provider’s Cancellation Rate.
Going forward, your business name and address will automatically be included on every work order in the state of California to ensure compliance with FWPA requirements.
Buyers can mark entire work orders as a revisit, pull Work Order Activity Reports specific to Incident/Site IDs, filter by Incident/Site ID in Flightboard, and more.
Average pay rates are now based on marketplace averages at the time of work order assignment, updated types of work are now reflected, and more.
