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What's new for Providers?

Discover the brand-new features designed to help independent technicians and service companies build your reputation, grow your business, and deliver great work outcomes.

FEATURED

Provider Success Score Launch

We are excited to announce the launch of the Provider Success Score. The Provider Success Score (PSS) offers a powerful, comprehensive view of your business’s service quality, making it easier than ever to stand out to buyers, identify your strengths and opportunities, and win more work.

All updates & releases

October 2024

    • Provider
    Site Completion Status and Revisits

    Providers are prompted to enter reasons for checking into a work order more than once and will be able to add the status of job completion when checking out.

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    • Buyer
    • Provider
    Schedule Conflict Visibility in the New Match

    Buyers can view schedule conflicts at a glance in the new Provider Match experience and make sure they’re routing or assigning only to available providers.

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    • Provider
    Mobile App Enhancements for Service Companies

    Service Company admins and managers can now use the Field Nation mobile app to manage work orders on behalf of their Service Company’s Managed Providers.    

September 2024

    • Buyer
    • Provider
    Pre-Approved Additional Charges

    Now buyers can add pre-approved additional charges to the work order and template create pages, which then displays for providers on the Work Orders page in the mobile app.

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    • Provider
    Schedule Conflict Resolution

    The Field Nation calendar now alerts providers to potential schedule conflicts and allows them to request a new schedule or indicate that there isn’t a conflict.

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August 2024

    • Provider
    Reliability Metrics Updates

    Timeliness and Cancellation Rates are now based on a provider’s last 30 work orders to reflect more recent behavior.

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    • Buyer
    • Provider
    Barcode Scanner on Tasks

    Providers now have a barcode scanner for the “number or decimal” or “text” field type to scan barcodes rather than enter part numbers manually.

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June 2024

    • Provider
    My Business Dashboard

    Provides an overview of marketplace activity, earnings, and performance to help providers monitor the health of their business on Field Nation.

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    • Buyer
    • Provider
    New Type of Work Segmentation

    We’ve introduced a more granular breakdown of work types, allowing for more precise matching between buyer work orders and provider experience.

    Read more >

Learn more about what’s new.