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We’re headed to HITEC 2025, June 16–19, in Indianapolis! While there, we’re looking forward to exploring how emerging technologies improve customer experiences and make systems more convenient, transactions faster, and performance insights more accessible. This year, we expect to see continued momentum around:
AI-powered guest experiences
With the global market for AI in hospitality projected to grow at a CAGR of 30.1%, businesses are investing heavily in AI-enabled concierge services, chatbots, and automation that streamline customer interactions. From seamless hotel check-ins to virtual shopping assistants in retail and personalized menus at restaurants, AI is elevating service while helping manage costs.
The rise of smart kiosks & self-service
We’re seeing growing adoption of self-checkout stations, micro-market kiosks, and guest-facing vending solutions. These innovations bring retail-style convenience into hospitality settings and reflect a broader shift toward smaller, tech-enabled formats.
Connected infrastructure & frictionless operations
Behind the scenes, hotels are modernizing with automated fulfillment systems, Wi-Fi 7 upgrades, and sensor-based technologies. These tools support real-time data and system integration to streamline operations and improve the guest experience.
Learn more about the trends driving demand in hospitality
Want to dive deeper into how these trends are impacting field service? Check out our recent blog where we explore the six retail and hospitality trends shaping the field service industry.
Attending HITEC 2025? Let’s connect.
We’d love to hear which trends you’re most excited about, and explore how on-demand labor can help you meet the rising demand with confidence. Book a meeting with us today!
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A note about our model: Field Nation is a software company and labor marketplace that enables companies to connect with thousands of independent contractors with skills in a variety of work types. Companies are responsible for defining and posting the work, negotiating and engaging the technician, and reviewing and approving each work order. Independent contractors are responsible for entering and updating their platform profiles to advertise their skills, experience, and preferences, as well as choosing when and how they want to work and manage their business.
