Challenge

A major financial institution needed to refresh infrastructure across nearly 2,000 of its retail branch locations—quickly, efficiently, and within a fixed budget. With a three-month timeline and sites spanning 234 markets across 27 states, the company required a scalable service solution that could deliver consistent quality at speed and cost. A national IT field service provider took on the project, but to meet the aggressive scope and timeline, they needed a flexible way to expand technician capacity without overextending internal resources.

Solution

To meet rising demand, the IT field service company partnered with Field Nation to scale quickly, reaching 300+ work orders per week at peak. Field Nation supported technician vetting, streamlined dispatch, and enabled work order bundling by geography and schedule compatibility to improve technician reuse and reduce sourcing time. By aligning pay structures with site complexity and using hourly rates only for higher-volume locations, the company incentivized efficiency without raising labor costs.

Results

Through its partnership with Field Nation, the IT field service provider completed all 1,944 sites within the targeted three-month window, logging nearly 10,000 hours of technician time with consistently strong outcomes. By bundling assignments, optimizing pricing, and reusing 65% of technicians across multiple sites, the provider improved efficiency, consistency, and project execution, ultimately coming in 14% under budget and saving over $86,000 on a $600,000 project. Field Nation’s marketplace and logistics support gave them the flexibility to scale quickly, control costs, and deliver best-in-class service across a wide footprint.

Key results

• Completed 1,944 retail sites in 3 months across 27 states.
• Came in 14% under budget, saving over $86,000.
• Reused 65% of techs, logging nearly 10,000 hours efficiently.