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Challenge
A national IT service provider partnered with a commercial printing company to complete a cabling and Wireless Access Point (WAP) site survey for a warehouse relocation project over the course of two months. The project was in an unfamiliar region where the service provider had no established technician network, making it difficult to confidently source talent. Additionally, the type of work was outside their typical scope, and the client required a quick turnaround, requiring a full-service team to meet the project’s demands.
Solution
To overcome these challenges, the service provider leveraged Field Nation’s Talent Services, a resource available to Premier subscribers that offers strategic consultation, customized recruitment strategies, and network discovery aligned with the company’s objectives. Field Nation conducted a coverage assessment to identify independent technicians in the area.
Through this process, the service provider discovered a technician they had worked with before. They didn’t initially realize he had a full-service team with experience in large-scale projects. This unexpected resource proved critical in executing the job efficiently and within budget.
“The coverage assessment helped us uncover a great technician we had worked with before—but we didn’t realize he had a full team and could handle a project of this size,” said the Field Service Delivery Manager. “That connection made all the difference.”
Beyond talent sourcing, the IT service provider benefited from Field Nation’s platform tools, which helped them refine work orders, optimize project execution, and ensure technician quality.
Results
The service company found through the Field Nation marketplace performed exceptionally well, earning high praise from the client. The project’s success led to an additional $45,000 contract at the same location, further solidifying the service provider’s relationship with the client.
“The techs on the service company team were amazing to work with,” the Field Service Delivery Manager said. “They were great communicators and flexible, and the client loved them. The fact that they signed an additional contract speaks volumes.”
By using Field Nation’s Talent Services, the service provider successfully scaled its capabilities, built a stronger talent pipeline, and won new business—proving that the right workforce strategy drives long-term success.
- $200K in total project value, with additional work secured beyond the initial scope.
- 38% margin, exceeding the service provider’s 30% benchmark.
- Expanded technician network, enabling confident execution of future projects in new regions.
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A note about our model: Field Nation is a software company and labor marketplace that enables companies to connect with thousands of independent contractors with skills in a variety of work types. Companies are responsible for defining and posting the work, negotiating and engaging the technician, and reviewing and approving each work order. Independent contractors are responsible for entering and updating their platform profiles to advertise their skills, experience, and preferences, as well as choosing when and how they want to work and manage their business.
