Service organizations that rely on skilled technicians are feeling the effects of the current labor crunch in uniquely painful ways. Getting to the roots of this technician shortage is a necessary..
To attract skilled talent, businesses are reconsidering traditional workforce models that rely on permanent full-time employees. They’re finding that a blended workforce, including seasonal,..
Findings reinforce growth in independent contract work in IT field service is not a fleeting trend but an attractive and sustainable way of working for experienced technicians – while labor platforms..
The past year and a half of post-COVID recovery has made one field service übertrend absolutely clear: The digitization of the customer experience, once a nice-to-have feather in the cap of ambitious..
In March 2020, when the COVID-19 pandemic began in earnest, all types of field service work took a hit. But the intensity and staying power of that hit varied. Learn how the details of COVID's..
To effectively manage your work, your Flightboard information and account settings must be up-to-date and well-organized. Use our checklist below to help tidy up your work orders and maintain current..
Current market conditions may make you feel like you’re navigating in the dark. Competing headwinds and tailwinds are creating volatility in the field services industry. Here are three strategies..
Choosing an independent contractor is not the same as working with a third-party vendor. As a company looking to hire technicians, it’s essential to understand the differences.
At the start of the new year, many field service organizations want to create reports about the past year’s activity. Here’s a step-by-step guide to generating three of the most popular year-end..
There are many ways to strengthen your standing on the Field Nation platform and attract the technicians you need during peak season and throughout the year. Here are four practical tips for maximizing..
You may have read about the newest buzzword in the post-pandemic world of talent: Quiet Quitting. Learn how this phenomenon has unique relevance to field service delivery, and how on-demand labor..
IoT (short for "Internet of Things") technology connects everyday objects and produces invaluable data about how we interact with household appliances, industrial tools, consumer interfaces, and..