600+ DMBs upgraded across 40 states in under 6 months

FIELD SERVICE SUCCESS

600+ DMBs upgraded across 40 states in under 6 months

When an enterprise technology company needed to support a global foodservice retailer’s transition to digital menu bards, they used Field Nation to find skilled AV technicians across the nation.

Customer

An enterprise technology company supporting a global foodservice retailer.

Challenge

The company needed to manage a multi-phase rollout to install and upgrade more than 600 drive-thru digital menu boards across the U.S.

Solution

Using on-demand labor through a labor marketplace, the company sourced skilled AV technicians nationwide to support a fast, coordinated digital menu board installation and configuration effort.

Industry Restaurant
Topics Discussed Digital signage installation, Field services, On-demand labor
Size Enterprise

Summary

When an enterprise technology company needed to support a global foodservice retailer’s transition to digital menu boards, they used Field Nation to find skilled AV technicians across the nation. The project required rapid scaling across hundreds of locations while maintaining quality and consistency. Over six months, the company successfully executed a nationwide rollout of updated outdoor digital menu boards.

Faster response time

On average, both lead and assistant technicians were vetted and selected to complete work in less than 24 hours of job details being posted on the marketplace. This included skilled coverage across 600+ cities and 40 states over the course of six months.

Reliable quality

Independent technicians found on the marketplace showcased their expertise, earning an average 4.93-star rating throughout the project, reflecting quality service and their ability to execute complex digital signage installation and configuration.

Optimized workflow

Coordinating client and technician availability was seamless. They closed 1000+ work orders and costs remained manageable with a nationwide average hourly pay rate of $48.97 using MarketSmart™ Insights.

An enterprise company specializing in consumer transaction technologies was asked to support a multi-phase DMB installation project. Their client, an international restaurant chain, required a prompt and professional upgrade of more than 600 drive-thru digital menu boards. This provider needed the ability to coordinate a lead technician and an assistant technician be present for installation at every site.

Scaling with on-demand labor

This technology company achieved exceptional results while meeting the needs of their restaurant client, successfully executing a nationwide rollout of updated outdoor digital menu boards. Field Nation, the #1 labor marketplace for IT field services, offers access to a nationwide network of skilled, on-demand IT technicians that companies can trust to do great work.

A note about our model: Field Nation is a software company and labor marketplace that enables companies to connect with thousands of independent contractors with skills in a variety of work types. Companies are responsible for defining and posting the work, negotiating and engaging the technician, and reviewing and approving each work order. Independent contractors are responsible for entering and updating their platform profiles to advertise their skills, experience, and preferences, as well as choosing when and how they want to work and manage their business.