MSP coordinates multi-site, multi-visit hardware upgrade for banking client

FIELD SERVICE SUCCESS

MSP coordinates multi-site, multi-visit hardware upgrade for banking client

To support a nationwide software and hardware install, configuration and rollout across hundreds of branch locations simultaneously, an enterprise service delivery provider partners with Field Nation.

Customer

An enterprise IT services expert supporting a leading financial institution with nationwide branch locations.

Challenge

Launching a large-scale, multi-site hardware and software rollout without disrupting daily banking operations.

Solution

By using on-demand labor through a labor marketplace, the provider completed installs, connectivity checks, and equipment deployments across hundreds of locations while maintaining quality and speed.

Industry Banking
Topics Discussed Field services, Hardware & software rollout, On-demand labor
Size Enterprise

Summary

To support a nationwide software and hardware install, configuration, and rollout across hundreds of branch locations simultaneously, an enterprise service delivery provider partnered with Field Nation. The project spanned seven months and included a high-pressure four-day launch window. With thousands of work orders and hundreds of locations involved, scalability and coordination were critical to success.

5000+ total work orders completed

More than 5,000 work orders were completed across the project, including 3,300 closed during the busiest stretch over a holiday weekend.

93.2% fulfillment rate across 500+ locations

Over 3,000 technicians were identified using skills match technology and custom assessments, ensuring quality outcomes and full coverage.

Improved operational efficiency at scale

Strategy & Talent Advisors, Managed Recruitment, and multiple on-site touch points supported coordination, communication, and execution.

Coordinating a nationwide rollout without disruption

An enterprise IT services expert was presented with the opportunity to manage a nationwide hardware/software upgrade. Their client, a leading financial institution, needed to refresh workstations, laptops, and server devices across more than 500 branch locations. This provider needed a reliable bench of skilled technicians that could complete steps required for each phase and stay engaged throughout the multi-month project.

On-demand labor for large-scale field execution

This IT service provider achieved exceptional results while meeting the needs of their banking client, successfully completing initial installs, connectivity checks, and equipment deployments. Field Nation, the leading labor platform for technology field services, offers access to a nationwide network of skilled, on-demand IT technicians that companies can trust to do great work.

Scaling quality and efficiency across hundreds of sites

Multiple on-site touch points, including remote support and launch-day rehearsal, made coordination and communication critical to this complex project. Field Nation features included Strategy & Talent Advisors, Managed Recruitment, and more, enabling scalability, efficiency, and on-site quality throughout the rollout.

A note about our model: Field Nation includes a marketplace that enables companies to connect with thousands of independent contractors with skills in a variety of work types. Companies are responsible for defining and posting the work, negotiating with and engaging the technician, and reviewing and approving each work order. Independent contractors are responsible for entering and updating their profiles to advertise their skills, experience, and preferences, negotiating with companies, and choosing when and how they want to work and manage their business.