Scaling printer deployments

A global IT services provider needed a reliable way to support enterprise printer installation and maintenance across customer locations throughout the United States and Canada. Delivering consistent service across 599 cities spanning all 50 U.S. states and eight Canadian provinces and territories required broad geographic coverage, dependable technician availability, and the flexibility to respond quickly as customer demand shifted.

Rather than recruiting, managing, and retaining regional service partners across North America, the company leveraged Field Nation to build a flexible workforce strategy that combined nationwide reach with long-term provider relationships. This approach provided immediate access to qualified technicians while allowing the organization to develop a trusted bench of experienced providers over time.

One platform instead of hundred of third-party vendors

Supporting enterprise printer deployments across North America traditionally requires coordinating dozens of regional service providers, negotiating contracts, processing invoices, and monitoring technician performance across multiple systems. Expanding into new markets often means identifying and onboarding new labor partners, creating additional administrative complexity with every new customer location.

Field Nation simplified those operations by providing a single platform to source qualified technicians, manage work orders, process payments, and track provider performance. Rather than building and maintaining relationships with hundreds of independent vendors, the company managed its entire field workforce through one centralized marketplace.

Over seven years, the company leveraged Field Nation to access more than 800 qualified technicians while supporting projects in nearly 600 cities across North America. The result was the flexibility to scale into virtually any market without the complexity of recruiting, onboarding, and administering a fragmented contractor network.

Delivering consistent service year after year

Rather than relying solely on open marketplace assignments, the company built an experienced network of technicians familiar with its customers, processes, and quality expectations. Eighteen providers completed more than 50 work orders each, creating consistency across recurring printer service programs, while hundreds of additional technicians ensured reliable coverage wherever work was needed—from major metropolitan areas to smaller regional markets across the U.S. and Canada.

Over seven years, the company completed over 4,600 work orders while maintaining a 95.8% provider commitment rate. Confirmed providers never abandoned a scheduled job, resulting in zero provider bounce-backs throughout the engagement.

The partnership demonstrates how Field Nation enables enterprise IT service organizations to scale printer installation and maintenance programs across North America, extend service coverage into new markets, and reduce the complexity of managing hundreds of third-party labor vendors.