Customer
A market leader in managed retail technology supporting a national independent retailer.
Challenge
Support a long-term rollout to replace analog CCTV systems with IP cameras across hundreds of retail locations.
Solution
By partnering with Field Nation, the managed technology services provider sourced reliable, local technicians on demand and coordinated dispatch with equipment delivery and site readiness to support ongoing installation and configuration needs.
- Industry Retail
- Topics Discussed Field services, Security & surveillance, Workforce sourcing
- Size Enterprise
Summary
When a national retailer decided to upgrade its analog CCTV systems to IP cameras, a managed technology services provider needed a scalable way to support the rollout. The project spanned hundreds of locations and required skilled technicians who could work in coordination with equipment delivery. By leveraging Field Nation, the provider successfully met the retailer’s long-term security upgrade needs. The partnership has supported continuous work over multiple years and thousands of work orders
4000+ total work orders
More than 4,000 work orders have been created, dispatched, and completed through the platform so far.
3+ years of continuous support
The project launched over three years ago and continues to support ongoing upgrades and maintenance.
7 hour average time to assignment
On average, skilled technicians were vetted and selected in less than seven hours after job details were posted.
Supporting a nationwide security upgrade
A leader in managed retail technology projects and deployments had secured an opportunity to install and configure updated surveillance systems. Their client, a national retailer, was ready to begin the process of upgrading their security cameras across hundreds of locations.
To efficiently replace hundreds of existing analog cameras with IP cameras, this provider needed a reliable way to source local, skilled technicians and dispatch in coordination with delivery and availability of end equipment on site.
On-demand labor using a labor marketplace
This IT field service provider achieved exceptional results while meeting the needs of their retail client, successfully supporting the replacement and configuration of analog cameras to IP cameras.
Field Nation, the #1 labor marketplace for IT field services, offers access to a nationwide network of skilled, on-demand IT technicians that companies can trust to do great work.
Scalability, efficiency, and on-site quality
Requests for security camera technicians were fulfilled at a rate of 92% for this project. On average, skilled techs were vetted and selected to complete work in less than seven hours of job details being posted on the marketplace. This included 200+ cities across 27 states.
Independent technicians found on the marketplace showcased their expertise with high ratings, reflecting quality service and their ability to replace existing analog camera with IP camera using existing cat6 homerun.
The use of Field Nation has been key to this project’s ongoing success and ability to coordinate client and technician availability. Launching over three years ago, an average of 126 work orders are created, dispatched and completed each month through the platform totaling over 4,000 so far.
