Customer
A national security services provider supporting maintenance, repair, and operational service requests across a large network of customer locations throughout the United States.
Challenge
Delivering consistent security-related field services across thousands of locations required broad geographic coverage, dependable technician availability, and the ability to respond quickly without maintaining an extensive internal workforce.
Solution
Using Field Nation's nationwide technician marketplace, the company built a scalable service model capable of supporting recurring security-related work across hundreds of markets. This approach simplified technician sourcing, reduced administrative complexity, and enabled consistent service delivery over nearly eight years.
- Industry Telecommunications
- Topics Discussed Field Services, Break/Fix Support, Workforce Management, SLA Compliance
- Size Enterprise
Summary
For nearly eight years, the company leveraged Field Nation to support nationwide security service operations across 44 states and nearly 1,800 cities. By utilizing a flexible technician network, it maintained a 98% completion rate, achieved strong first-visit resolution performance, and delivered predictable service outcomes at scale.
8,200+ security service requests completed
Supported ongoing maintenance and operational services across a nationwide footprint.
98.3% completion rate
Maintained reliable execution throughout a multi-year engagement.
Nearly eight years of continuous operations
Demonstrated long-term stability and scalability through a single workforce platform.
Keeping security systems operational nationwide
Supporting security infrastructure across thousands of locations requires more than technician availability—it requires consistent execution, reliable coverage, and the ability to respond wherever service is needed. For a national security services provider, managing this level of operational complexity across dozens of states presented a significant challenge.
Field Nation provided access to a nationwide network of technicians capable of supporting recurring maintenance, troubleshooting, and repair services. This enabled the company to deliver consistent service without building and managing a large internal workforce.
Simplifying recurring service delivery
Unlike one-time installation projects, security systems require ongoing attention to remain operational and effective. The company needed a workforce solution capable of supporting a steady stream of service requests while maintaining predictable costs and service quality.
Field Nation’s marketplace simplified technician sourcing and assignment, helping the company support thousands of work orders with minimal administrative overhead. Strong provider participation and broad geographic coverage ensured service requests could be fulfilled efficiently across both major metropolitan areas and smaller markets.
Reliable performance over nearly a decade
Over nearly eight years, the company completed more than 8,000 service requests while maintaining a 98% completion rate and a 4.86-star average rating. More than 91% of work orders were resolved in a single visit, reducing repeat dispatches and helping customers keep critical security systems operational.
The engagement demonstrates how Field Nation helps security service organizations scale recurring field operations, improve efficiency, and maintain service quality across a nationwide footprint.
Skillsets found on Field Nation
Security equipment maintenance and repair
CCTV and surveillance system troubleshooting
Low-voltage cabling and device replacement
On-site inspections and operational support
