Leading IT company upgrades POS systems across 850 retail sites

FIELD SERVICE SUCCESS

Leading IT company upgrades POS systems across 850 retail sites

To efficiently manage and execute a large-scale project for their nationwide retail client, an IT field service company uses on-demand labor and the #1 labor marketplace of IT technicians.

Customer

An IT field service provider supporting a nationwide athletic-inspired fashion retailer.

Challenge

The provider needed to quickly complete more than 1,100 jobs across 850+ retail sites while maintaining a high-quality on-site customer experience.

Solution

The company used on-demand labor through a labor marketplace to efficiently dispatch skilled technicians nationwide and execute a large-scale POS upgrade, installation, and configuration project.

Industry Retail
Topics Discussed Field services, Point-of-sale systems, On-demand labor, Workforce management
Size MM

Summary

Over four months, the provider coordinated work across 850 sites in 36 states. By leveraging a nationwide technician network, they achieved fast response times, high fulfillment, and strong on-site performance. The approach minimized disruption to retail operations while maintaining quality at scale.

1100+ total work orders

The provider successfully completed more than 1,100 work orders across a large and geographically diverse retail footprint.

96% fulfillment rate

A high fulfillment rate ensured jobs were completed as planned, reducing operational disruption for the retail client.

High average technician rating

Independent technicians consistently earned high ratings, reflecting strong on-site quality and technical expertise.

Faster response time

On average, technicians were vetted and selected within three days of job details being posted, including for 120 remote locations.

Optimized workflow

Platform features such as technician evaluations, in-app messaging, and MarketSmart™ Insights provided real-time visibility into market rates and enabled efficient communication and cost control nationwide.

Smarter sourcing, faster execution

An on-site field services provider faced the challenge of orchestrating a complex project that required a widespread presence and rapid response. Their client, an athletic-inspired fashion retailer, operates more than 1,000 locations across the United States, necessitating simultaneous work order execution in diverse urban and remote settings. This provider needed to efficiently dispatch skilled technicians to address the unique requirements of each site while also maintaining a high-quality on-site customer experience.

On-demand labor at national scale

This leading IT support and services company achieved exceptional results while meeting the needs of their retail client, successfully executing a POS upgrade, installation, and configuration project. Field Nation, the #1 labor marketplace for IT field services, offers access to a nationwide network of skilled, on-demand IT technicians that companies can trust to do great work.

A note about our model: Field Nation is a software company and labor marketplace that enables companies to connect with thousands of independent contractors with skills in a variety of work types. Companies are responsible for defining and posting the work, negotiating and engaging the technician, and reviewing and approving each work order. Independent contractors are responsible for entering and updating their platform profiles to advertise their skills, experience, and preferences, as well as choosing when and how they want to work and manage their business.