COVID-19 Technician Updates

Everything technicians need to know about COVID-19 as it relates to Field Nation.

Safety is our top priority

Field Nation is taking extra steps to ensure our communities, partners, employees, and users stay safe and healthy. Please check back regularly for updates.

When to remove yourself from a work order

We recommend removing yourself from a work order immediately if you:

are experiencing cold or flu symptoms, regardless of whether you have been diagnosed with COVID-19

have been in close contact with someone diagnosed with COVID-19 or have traveled through an affected area

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Work order removal policies

As of Friday, August 21, 2020, Field Nation has reinstated the cancellation policy. However, Field Nation will not penalize late work order provider removals related to COVID-19. Please remember to provide detailed notes in the “Provide Explanation” section when reporting “I can’t make it to my assignment.” Field Nation’s support team will review, validate, and monitor any abuse of COVID-19-specific provider cancellations.

Service Company swap request

In the event you need to swap the service provider on a work order, we request that you request swaps before the confirmation window of the work order begins. 

Please note that if a swap is denied or a buyer does not respond to the request, sending the swapped service provider is considered ‘sending an unauthorized person to site’ and may result in a quality infraction.

Masks and vaccinations

State, county, or city mask mandates: Although much of the country is reopening, some areas still have restrictions in place. If a city, state, or county has a mask mandate in place, or if the work order requests that a mask be worn and the provider arrives on-site and fails to wear a mask, the work order can be canceled, and the buyer can dispute the fee. 

Site mask mandates: Mask requirements in areas that do not have a current mask mandate should be listed in the scope of work and on the list of required equipment. If the mask requirement is included in the scope and the provider arrives on-site and fails to wear a mask, the buyer can cancel the work order and dispute the fee.

Please note that individual businesses may be enforcing mask mandates. Companies are asked to verify and include the mask requirement in the scope of work if the site requires a mask, but there is no mandate in place. Field Nation recommends keeping a mask on-hand in the event the site requires one. Here’s a resource to understand where the CDC recommends wearing a mask indoors, and when it is optional for vaccinated individuals.

On-site vaccination requirements: Some work order locations require that on-site contractors provide proof of vaccination against COVID-19. Field Nation is making it easy for buyers to identify which providers are willing to show proof of vaccination when they arrive to site. You can learn more about this feature here.

If you indicate you are willing to show proof of vaccination on-site, you may be eligible for additional work in locations where vaccinations are required. Buyers will be able to filter for providers who are willing to show proof of vaccination and view it in your profile.

This feature is completely optional, and will not require you to upload proof of vaccination. If a work order requires proof of vaccination on-site and you do not provide proof of vaccination after stating you would, this may result in a quality event.

COVID-19 testing results: For sites that require a negative COVID-19 result, we recommend that the company include the requirement in the scope of work within the work order. The work order should include the testing requirement, whether it can be substituted for a vaccination, and any timing requirements.

Field Nation is not issuing at-fault PQAP infractions for failure to show a negative COVID-19 testing result at this time.

Privacy: Due to healthcare and privacy regulations, Field Nation does not permit, accept, store or review any health-related documents, including COVID-19 vaccination documentation or COVID-19 test results.

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Staying safe on-site

Before going on-site, evaluate whether or not your personal safety and well-being are at risk. If it’s safe to go on-site, follow our on-site safety tips and recommendations. Additionally, always remember to:

Wash your hands before, during, and after your work order

Wear a well-fitted mask and avoid touching your face

Disinfect any surfaces or equipment you’re working with

Putting technician safety first

Improved work order details

Field Nation has asked our clients to provide clear expectations of a worksite location and conditions so you can evaluate how the site may impact your personal safety, e.g. whether or not you can practice social distancing, whether you have access to a restroom to wash your hands, whether or not there has been a confirmed COVID-19 case, etc.

Off-peak hours

We’ve asked clients to schedule work orders when sites are not heavily populated, if possible. If you are uncomfortable going to highly populated work sites, request that the buyer approve time windows that include off-peak hours.

Accepting photos over signatures

In an effort to promote social distancing, we’ve asked all clients to consider accepting photos for work order completion instead of signatures. This would prevent you from needing to hand your phone to on-site managers.

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Health Check task

To help keep our communities safe, Field Nation has added a task to every work order that asks you to confirm whether or not you have any symptoms of COVID-19, as defined by the CDC. After you note that you’re on your way to the site, check off the Health Check task. This task will not prevent you from setting your ETA or completing any other pre-site tasks.

Technician resources

Mask mandates

As mask requirements are being reinstated, stay informed about where the CDC recommends wearing a mask indoors, and when it is optional for vaccinated individuals. We recommend keeping a mask on-hand in the event the site requires one.

Coronavirus-related restrictions

Although most states have dropped coronavirus-related restrictions, here are the local communities that have reinstated them.

Delta variant information

The spread of the Delta variant has raised a lot of questions. The New York Times created an FAQ about the Delta variant and how you can stay safe and avoid breakthrough infections.