Field Nation + Zendesk
Enhance your dispatching team’s daily operations by connecting your field service system to a network of thousands of technicians.
FIELD SERVICE MANAGEMENT SOFTWARE
Zendesk
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large. By integrating Field Nation with Zendesk, your field services open up to a network of thousands of US & Canada-based technicians available to do skilled work.
Complete essential tasks
If you constantly switch between systems to manage field service work, our connector for Zendesk can help. Access the benefits of the Field Nation platform while enabling greater scale and efficiency for your organization.
- Create work orders with tickets and webhooks
- Get real-time updates on work order progress
Rely on us
Our dedicated implementation team will support you throughout the process for smooth, successful integration. Plus, we handle all the maintenance and upgrades for you. With our solution, you’ll always have access to the latest functionality.
- Streamline data sync between systems and avoid manual or cross-system updates
- Track deliverables, costs, and time logs within Zendesk to simplify reporting and dispatch
- Save time with automated dispatching capabilities
"The integration was a fantastic move for us. Everything is more streamlined and efficient, enabling us to scale without adding headcount."