Insurance FAQ

Types of Insurance

Q: What is general liability insurance?

A: General liability insurance protects a business (you) from a variety of claims for bodily injury and damage to someone else’s property that arise from your business operation.

Q: Why is general liability insurance important?

A: A claim for property damage or bodily injury can be devastating to a provider’s business operations and potentially his or her personal assets.  General liability insurance provides a layer of protection in the event of an accident or incident that causes bodily injury to another or damage to someone else’s property.

Q: What is professional liability insurance? A: Professional liability insurance, also known as errors & omissions (E&O), is a form of liability insurance that protects professional advice- and service-providing businesses (you) from claims made by a client, and damages awarded in the case of negligence or other potential errors.

Q: Why is professional liability insurance important?

A: A typical general liability insurance policy will only respond to a bodily injury, property damage or personal injury claim, whereas various professional services and products can give rise to legal claims without causing any of the specific types of harm covered by general liability policies. Common claims that professional liability insurance covers are negligence and inaccurate advice (an error or omission).

Q: What is Occupational Accident Insurance (OAI)?

A: OAI covers the medical costs, lost wages, and rehabilitation from injuries of an independent contractor who is injured during a contract job. In addition to benefiting technicians, OAI also benefits companies that use contractors by offering claims protection in the event of an accident.  Technicians on Field Nation are responsible for their own OAI. Clients who want an extra layer of protection in an event of an accident can add OAI coverage.

Q: Why is OAI important?

A: When an employee is injured while working, they are usually covered under their employer’s workers’ compensation insurance with a few exceptions. Independent contractors are not considered employees and don’t fall under traditional workers’ compensation coverage.

Unlike workers’ compensation, OAI protects you from costs associated with a potential injury claim made by an independent contractor. These protections include medical costs, lost wages, and rehabilitation from injuries of an independent contractor who is injured during a contract job.

General and Professional Liability Insurance

Q: What is the Field Nation coverage?

A: Field Nation’s general liability insurance covers general liability and professional liability (errors and omissions) claims for (1) work orders performed through the Field Nation marketplace platform and (2) where the provider does not have general liability insurance. This coverage does not extend to any work that is not directly related to the Field Nation marketplace platform.

Q: What insurance is required?

A: You are required to hold insurance for work that you do on the Field Nation platform. There are two options to meet this requirement:

1. Use Field Nation general liability insurance. If you don't hold an insurance policy for contractor work, you can use insurance available through the platform. For a fee equal to 1.5% of the work order, you will be covered under Field Nation's policy. If you do not upload a COI, this fee will be deducted from the work order total automatically.

2. Use your own insurance. If you hold a certificate of insurance, you can upload the information during the setup process. List Field Nation's address on the COI that you upload to the site:

Field Nation LLC 733 Marquette Ave S, Suite 800 Minneapolis, MN 55402

Hanover Insurance

Q: What is Hanover Insurance?

A: Field Nation has partnered with Hanover, an independent insurance agency, to offer competitive insurance packages to you. Field Nation does not make money on or endorse these insurance products or plans. We want to make sure that each and every provider has an option to compare coverage and prices with their current plans and to pick the plan that is best suited to his or her specific needs.

Q: Do I need to get my insurance through Hanover?

A: No. However, all users on the Field Nation system agree and affirm that they do have general liability coverage of at least U.S.$1M and the OAI coverage required to perform business in their service area (see the Field Nation Work Order Terms and Conditions). The partnership with Hanover is designed to provide a competitive insurance opportunity for you to investigate and secure the best coverage for your business.

Q: What should I do after I purchase insurance through Hanover?

A: Field Nation does not automatically upload Hanover insurance. Once you have completed the purchasing process, you will need to upload the new insurance card you receive onto the platform.

Q: Are there additional fees attached to the Hanover option?

A: No.

Q: Is insurance I obtain from Hanover only for work I do through Field Nation?

A: No, this insurance is your own independent business policy and covers you per the policies you obtain regardless of where you execute the work.

Q: How do I get more information on these products?

A: Please contact your business insurance agent and/or Hanover. Field Nation does not endorse Hanover. For further questions regarding the Hanover offering, please contact Hanover directly. You can find more information about the Hanover offering here, or sign-up for Hanover insurance.

Q: How do I file an insurance claim?

A: Please click here and fill out our Liability Claim Submission Form. Please note that claims must be submitted within 30 days of when the incident took place to be considered.

Occupational Accident Insurance

Q: What are the fees associated with OAI?


  • Buyer – Fees vary based on the buyer’s Field Nation agreement.
  • Provider – 0.5% fee on the total value of the work order for their purchase of Occupational Accident Insurance as an independent contractor.

Q: Can a provider upload their own OAI certificate of insurance and have the additional fee removed?

A: Currently, even if a provider has their own OAI certificate uploaded they will still be charged the 0.5% fee should they choose to complete a work order that has OAI. By having all OAI coverage through a single agreement and insurance provider, both Buyers and Providers can rest assured they have consistent, reliable coverage.

Q: What if the provider has a General Liability/Professional Liability COI uploaded?  Will the OAI fee still be charged?

A: Yes – the fee will still be charged.  General Liability/Professional Liability Insurance is not the same as OAI.