Project-Ready Talent Pools
Scale your capacity while ensuring technicians are ready for multi-phase project work
Have you ever avoided or turned down large, multi-phase projects because you didn’t have the capacity — or the right partner — to orchestrate the on-demand talent? Now, Field Nation can help you take on work with complex talent requirements (e.g. work that requires multiple techs, skill sets, and visits) by helping you find, vet, and confirm the talent. With Project-Ready Talent Pools, you receive:
A dedicated Talent Advisor
This Talent Advisor will:
- Help you orchestrate talent (finding, vetting, and confirming technicians)
- Proactively monitor technician engagement throughout project phases
- Advise on best practices (e.g. vetting and communication strategies)
An integrated communications plan
To keep technicians engaged, an integrated communications plan will include:
- Templates for communications, and recommendations related to timing of communications and incentives
- Support with updating communications between phases of the project
Confirmation support
We help ensure technicians are project-ready, and support:
- Confirmation that technicians are ready for site
- Back-up scenarios if technicians aren’t project-ready (e.g. creating back-up Talent Pools)
A success story
This customer, with support from their Talent Advisor, successfully completed a 3-phase project using Project-Ready Talent Pools. They even won additional work related to the project because of the success of the rollout. Here are the project details:
- 3 phases (Phase 1 in March, Phase 2 in August, and Phase 3 in September)
- Hardware/software refreshes, connecting devices to networks, decommissioning equipment
- ~9,000 work orders completed across 500 sites
When comparing this customer’s Project-Ready Talent Pools project to their other work on the platform, they experienced a:
- 20% increase in fill rates (the % of work orders that get assigned before the service date)
- 13% increase in timeliness (the % of techs checking in on time)
- 12% increase in fulfillment rate (the % of work orders that reach the ‘work done’ status on the same day as the service date)
- 1.3% decrease in provider quality events (late cancel, no call no show, PQAP infractions, etc.)
"We’ve passed on projects like this in the past because we can’t manage them and never like we could find a partner we could rely on, until now."
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