Customer
An enterprise IT services expert supporting a leading financial institution with nationwide branch locations.
Challenge
Launching a large-scale, multi-site hardware and software rollout without disrupting daily banking operations.
Solution
By using on-demand labor through a labor marketplace, the provider completed installs, connectivity checks, and equipment deployments across hundreds of locations while maintaining quality and speed.
- Industry Banking
- Topics Discussed Field services, Hardware & software rollout, On-demand labor
- Size Enterprise
Summary
To support a nationwide software and hardware install, configuration, and rollout across hundreds of branch locations simultaneously, an enterprise service delivery provider partnered with Field Nation. The project spanned seven months and included a high-pressure four-day launch window. With thousands of work orders and hundreds of locations involved, scalability and coordination were critical to success.
5000+ total work orders completed
More than 5,000 work orders were completed across the project, including 3,300 closed during the busiest stretch over a holiday weekend.
93.2% fulfillment rate across 500+ locations
Over 3,000 technicians were identified using skills match technology and custom assessments, ensuring quality outcomes and full coverage.
Improved operational efficiency at scale
Strategy & Talent Advisors, Managed Recruitment, and multiple on-site touch points supported coordination, communication, and execution.
Coordinating a nationwide rollout without disruption
An enterprise IT services expert was presented with the opportunity to manage a nationwide hardware/software upgrade. Their client, a leading financial institution, needed to refresh workstations, laptops, and server devices across more than 500 branch locations. This provider needed a reliable bench of skilled technicians that could complete steps required for each phase and stay engaged throughout the multi-month project.
On-demand labor for large-scale field execution
This IT service provider achieved exceptional results while meeting the needs of their banking client, successfully completing initial installs, connectivity checks, and equipment deployments. Field Nation, the #1 labor marketplace for IT field services, offers access to a nationwide network of skilled, on-demand IT technicians that companies can trust to do great work.
Scaling quality and efficiency across hundreds of sites
Multiple on-site touch points, including remote support and launch-day rehearsal, made coordination and communication critical to this complex project. Field Nation features included Strategy & Talent Advisors, Managed Recruitment, and more, enabling scalability, efficiency, and on-site quality throughout the rollout.
