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MSP coordinates multi-site, multi-visit hardware upgrade for banking client

To support a nationwide software and hardware install, configuration and rollout across hundreds of branch locations simultaneously, an enterprise service delivery provider partners with Field Nation.


total work orders




fulfillment rate


384 cities across 19 states



7 months, including 4-day launch





Expert in enterprise field service delivery supporting leading financial institution.


  • Low-voltage cable installation, termination, and testing
  • Low-voltage cable troubleshooting
  • Advanced network equipment and infrastructure configuration
  • Server installation and configuration
  • Desktop/Laptop and printer installation and configuration


Launch large-scale rollout without disruption

An enterprise IT services expert was presented with the opportunity to manage a nationwide hardware/software upgrade:

  • Their client, a leading financial institution, needed to refresh workstations, laptops, and server devices across more than 500 branch locations.
  • This provider needed a reliable bench of skilled technicians that could complete steps required for each phase and stay engaged throughout the multi-month project.


On-demand labor using a labor marketplace

This IT service provider achieved exceptional results while meeting the needs of their banking client, successfully completing initial installs, connectivity checks, and equipment deployments.

Field Nation, the #1 labor marketplace for IT field services, offers access to a nationwide network of skilled, on-demand IT technicians that companies can trust to do great work.


Scalability, efficiency, and on-site quality

Rapid response times

This banking client had just a few short months to install, configure, and launch new hardware and software across 500+ branch locations. This ultimately amounted to 5000+ work orders completed, including 3300 closed in the project’s busiest stretch over a holiday weekend.

Quality work outcomes

More than 3000+ technicians were identified using skills match technology on the Field Nation marketplace. The use of custom assessments resulted in added quality assurance and still provided complete coverage for all locations.

Operational efficiency

Multiple on-site touch points (including remote support and launch-day rehearsal) made coordination and communication critical to this complex project. Field Nation features included Strategy & Talent Advisors, Managed Recruitment, and more.

See how Field Nation can support your next complex project