FIELD SERVICE SUCCESS
To support a nationwide software and hardware install, configuration and rollout across hundreds of branch locations simultaneously, an enterprise service delivery provider partners with Field Nation.
5000+
total work orders
500+
locations
93.2%
fulfillment rate
384 cities across 19 states
7 months, including 4-day launch
Banking
Expert in enterprise field service delivery supporting leading financial institution.
CHALLENGE
An enterprise IT services expert was presented with the opportunity to manage a nationwide hardware/software upgrade:
SOLUTION
This IT service provider achieved exceptional results while meeting the needs of their banking client, successfully completing initial installs, connectivity checks, and equipment deployments.
Field Nation, the #1 labor marketplace for IT field services, offers access to a nationwide network of skilled, on-demand IT technicians that companies can trust to do great work.
RESULTS
This banking client had just a few short months to install, configure, and launch new hardware and software across 500+ branch locations. This ultimately amounted to 5000+ work orders completed, including 3300 closed in the project’s busiest stretch over a holiday weekend.
More than 3000+ technicians were identified using skills match technology on the Field Nation marketplace. The use of custom assessments resulted in added quality assurance and still provided complete coverage for all locations.
Multiple on-site touch points (including remote support and launch-day rehearsal) made coordination and communication critical to this complex project. Field Nation features included Strategy & Talent Advisors, Managed Recruitment, and more.
