FIELD SERVICE SUCCESS
After winning the bid to install thousands of automated lockers at various residential, retail, and commercial properties, a leading MSP relied on its partnership with Field Nation to support this multi-year, international project.
7000+
total work orders
97.9%
fulfillment rate
< 1 day
avg time to assignment
927 cities across the U.S. and Canada
3 years (and counting)
Housing, hospitality, retail, and education
On-site technology, project, and managed service provider supporting a leading package management OEM.
CHALLENGE
An on-site technology provider was selected by a leading package management OEM to install their automated lockers across thousands of international locations:
SOLUTION
Both the service provider and their end client have experienced efficient, discreet, and top-tier installation services throughout this automated locker installation project.
Field Nation, the #1 labor marketplace for IT field services, offers access to a nationwide network of skilled, on-demand IT technicians that companies can trust to do great work.
RESULTS
Requests for technicians were fulfilled at a rate of 97% for this project. On average, those skilled techs were vetted and selected to complete work in under a day of job details posted on the marketplace. This has included 900+ cities across 49 states and 4 Canadian territories.
Independent technicians found on the marketplace showcased their expertise, earning an average 4.9-star rating throughout the project, reflecting white glove service and their ability to execute complex access control installations across residential and retail locations.
7000+ work orders have closed since partnering with Field Nation to find and dispatch quality technicians. At an average of 200+ WO completed each month, this consistent volume is made manageable with platform features including selection rules, activity reports, integrations, and more.
