FIELD SERVICE SUCCESS
When it was time for a national retailer to upgrade their analog CCTV system to IP cameras for better security, a managed technology services provider met their ongoing needs by partnering with Field Nation.
4000+
total work orders
3+ years
of continuous support
7 hour
avg time to assignment
222 sites across 27 states
3 years (and counting)
Retail
Market leader in managed retail technology supporting national independent retailer.
CHALLENGE
A leader in managed retail technology projects and deployments had secured a opportunity to install and configure updated surveillance systems:
SOLUTION
This IT field service provider achieved exceptional results while meeting the needs of their retail client, successfully supporting the replacement and configuration of analog cameras to IP cameras.
Field Nation, the #1 labor marketplace for IT field services, offers access to a nationwide network of skilled, on-demand IT technicians that companies can trust to do great work.
RESULTS
Requests for security camera technicians were fulfilled at a rate of 92% for this project. On average, skilled techs were vetted and selected to complete work in less than seven hours of job details being posted on the marketplace. This included 200+ cities across 27 states.
Independent technicians found on the marketplace showcased their expertise, earning an average 4.91-star rating throughout the project, reflecting quality service and their ability to replace existing analog camera with IP camera using existing cat6 homerun.
The use of Field Nation has been key to this project’s ongoing success and ability to coordinate client and technician availability. Launching over three years ago, an average of 126 work orders are created, dispatched and completed each month through the platform totaling over 4000 (so far).
