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FIELD SERVICE SUCCESS

National retailer upgrades security camera & surveillance systems

When it was time for a national retailer to upgrade their analog CCTV system to IP cameras for better security, a managed technology services provider met their ongoing needs by partnering with Field Nation.

4000+

total work orders

3+ years

of continuous support

7 hour

avg time from request

LOCATION

222 sites across 27 states

 

DURATION

3 years (and counting)

INDUSTRY

Retail

 

COMPANY

Market leader in managed retail technology supporting national independent retailer.

SKILLS NEEDED

  • CCTV uninstall
  • IP Camera installation & configuration
  • AV equipment repair
  • Low-voltage cable termination
  • Low-voltage cable troubleshooting & testing

CHALLENGE

Support long-term rollout of IP camera upgrade

A leader in managed retail technology projects and deployments had secured a opportunity to install and configure updated surveillance systems:

  • Their client, a national retailer, was ready to begin the process of upgrading their security cameras across hundreds of locations.
  • To efficiently replace hundreds of existing analog cameras with IP cameras, this provider needed a reliable way to source local, skilled technicians and dispatch in coordination with delivery and availability of end equipment on site.

SOLUTION

On-demand labor using a labor marketplace

This IT field service provider achieved exceptional results while meeting the needs of their retail client, successfully supporting the replacement and configuration of analog cameras to IP cameras.

 
Field Nation, the #1 labor marketplace for IT field services, offers access to a nationwide network of skilled, on-demand IT technicians that companies can trust to do great work.

RESULTS

Scalability, efficiency, and on-site quality

Faster response time

Requests for security camera technicians were fulfilled at a rate of 92% for this project. On average, those skilled techs were on site and completed work in less than seven hours of job details being posted on the marketplace. This included 200+ cities across 27 states.

Reliable quality

Independent technicians found on the marketplace showcased their expertise, earning an average 4.91-star rating throughout the project, reflecting quality service and their ability to replace existing analog camera with IP camera using existing cat6 homerun.

Optimized workflow

The use of Field Nation has been key to this project’s ongoing success and ability to coordinate client and technician availability. Launching over three years ago, an average of 126 work orders are created, dispatched and completed each month through the platform totaling over 4000 (so far).

See how Field Nation can support your next retail IP camera upgrade