FIELD SERVICE SUCCESS
When a security integration solutions provider needed to install self-checkout PVMs at hundreds of discount retail locations, they turned to on-demand labor and the #1 labor marketplace of IT technicians.
700+
total work orders
97.3%
fulfillment rate
4.9-star
avg tech rating
500+ sites across 28 states,
including 150 remote locations
7 months
Retail
Security integration solutions provider supporting national discount retailer.
CHALLENGE
A leading provider of CCTV and alarm security integration solutions was tasked with managing a large-scale self-checkout PVM installation project:
SOLUTION
This security solutions provider achieved exceptional results while meeting the needs of their retail client, successfully completing a national PVM install project in under 6 months.
Field Nation, the #1 labor marketplace for IT field services, offers access to a nationwide network of skilled, on-demand IT technicians that companies can trust to do great work.
RESULTS
Throughout the project’s six month run, work was completed across 28 states, with 23% of that work requiring coverage in remote locations. Diverse geographic needs did not slow down rate of fulfillment, which averaged 97.3% overall.
Independent technicians found on Field Nation installed equipment expertly and provided an on-site quality experience earning an average rating 4.9 stars. 96% of work orders received a star rating from the provider and 92% were 5 stars.
In addition to finding skilled techs near client stores, the Field Nation platform offered project management tools for coordinating on-site availability and tracking more than 700 work orders to completion, including photos of every final installation.
