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The Retail Tech Tsunami

Why your IT service business isn't ready and how you can gain a competitive edge.

August 23, 2022


The retail industry is in the middle of a massive shift in how consumers buy, and as a result, service providers will see an unprecedented amount of work in the next 12 to 24 months. This would normally be welcome news, until you consider the current labor shortage and extraordinary inflation pushing costs and wages sky-high.


To help service providers better plan for what work is coming, and where, and when, Field Nation partnered with IHL Group, a global research and advisory firm specializing in customized intelligence for retailers and retail technology vendors, to produce this actionable report on how to capitalize on the current wave of work.


  • Store openings in 2021 and estimates for 2022 are strong, with most activity happening in food, drug, convenience, mass merchant (FDCM), and fast food.
  • 1:1 swaps are no longer the norm as large-scale infrastructure overhauls are needed to support newer, more complex technologies.
  • A tremendous influx of work coincides with an acute labor shortage and higher-than-normal inflation, making it critical for service providers to have a plan to get the work done.

It's time to optimize your service delivery with a blended workforce.

" New/refurbished stores require new technology and more of it than before. This means more devices, more complexity, more to manage, a greater geographic distribution, and a greater need for trained personnel."

Field Nation

Authored by


Field Nation is the leading on-demand labor platform connecting businesses and service professionals to get work done. Learn more about how it works for businesses and how it works for technicians.



IHL Group is a global research and advisory firm for the retail and hospitality industries. Through our research and data services, we provide the technology insight that companies need to effectively compete in a global market.


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Ready to win the future of field service work?