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the retail industry is in the middle of a massive shift in how consumers buy, and as a result, service providers will see an unprecedented amount of work in the next 12 to 24 months. This would normally be welcome news, until you consider the current labor shortage and extraordinary inflation pushing costs and wages sky-high.
To help service providers better plan for what work is coming, and where, and when, Field Nation partnered with IHL Group, a global research and advisory firm specializing in customized intelligence for retailers and retail technology vendors, to produce this actionable report on how to capitalize on the current wave of work.
TOP TAKEAWAYS
- Store openings in 2021 and estimates for 2022 are strong, with most activity happening in food, drug, convenience, mass merchant (FDCM), and fast food.
- 1:1 swaps are no longer the norm as large-scale infrastructure overhauls are needed to support newer, more complex technologies.
- A tremendous influx of work coincides with an acute labor shortage and higher-than-normal inflation, making it critical for service providers to have a plan to get the work done.
A note about our model: Field Nation is a software company and labor marketplace that enables companies to connect with thousands of independent contractors with skills in a variety of work types. Companies are responsible for defining and posting the work, negotiating and engaging the technician, and reviewing and approving each work order. Independent contractors are responsible for entering and updating their platform profiles to advertise their skills, experience, and preferences, as well as choosing when and how they want to work and manage their business.
