How (and why) field service leaders should leverage on-demand labor
November 2, 2022
November 2, 2022
Field service leaders are in a bind. They need to watch costs with unprecedented care to keep their margins from disappearing. At the same time, they need to provide a quality service experience to stay competitive.
Some service companies ensure quality by leaning on a staff of full-time employees, which often results in long, expensive drives (or even flights) to job sites.
Other service companies lean on subcontractors to increase coverage and agility, which shuts the company out of the technician selection process and leads to a loss of quality control.
The resulting cost/quality dilemma places service leaders in a precarious position. Either give up control of their brand to gain flexibility and coverage, or cover the gap with travel and absorb enormous costs.
Luckily, there is another option service leaders can add to their toolbelt: on-demand labor. Service companies can supplement their full-time employees and subcontractor relationships with a network of trusted on-demand technicians in order to expand their coverage, and ensure the quality of service that keeps their clients coming back with new work.
Field service techs are increasingly the face of service delivery brands: they are often the primary (or only) in-person interaction point with end customers. Our guide to winning on both cost and quality has more insight on how on-demand labor gives service companies another lever to pull when it comes to protecting and strengthening their brand.
Legacy organizational models have served field service leaders well for years. These models have gotten them where they are today. Unfortunately, they won’t get them where they need to go next. Discover the three steps service organizations can follow to begin incorporating on-demand labor into their blended workforce model in our guide to winning on both cost and quality which contains lots of additional detail you can rely on when it comes to embracing on-demand labor.
Reliance on traditional labor models has left field service leaders in a precarious position when considering cost versus quality. Luckily, there is another option to add to their toolbelt: on-demand labor.White Paper
Rising costs continue to affect field service delivery going into 2023. While you can’t control the macro factors driving costs, you can lessen the pain by understanding the current economic landscape and taking strategic action. Here's what you can do to stem the tide.
This guide gives service providers that use Field Nation tips on how to protect their margins and navigate the current climate of increased pay rates and labor shortagesBlog