XTIUM, is set to scale with on-demand labor found on Field Nation

According to Tom York, the former CEO of XTIUM, the company’s highest priority was delivering on client commitments.

“Delivering what our customers expect is really what I care most about. When we make a commitment to a client, I expect us to keep it,” he explained.

York has a long history in the managed services industry. He partnered with Field Nation for more than 10 years before he had joined XTIUM.

“I first started using contingent labor for field services over 10 years ago,” said York. “At first, I was skeptical. But the turning point for me happened while working on a massive point-of-sale project for a big-box retailer. We completed the project using 100 percent contingent labor sourced through Field Nation — and it was a tremendous success.”

Meeting clients’ field service expectations

Field services are at the heart of how XTIUM works with clients. The company’s field services team, also known as the “V-Squad,” ensures that a qualified engineer will be at a client location anywhere in the U.S. within four hours. V-Squad services include network wiring, surveys, installs, and maintenance, which are backed by a team of project managers that oversee the work.

Before working with Field Nation, XTIUM used staffing agencies and other labor sources to supplement its full-time employees.

“We know that it’s not affordable to run a 100% W2 workforce across a multi-state project. And working with multiple regional agencies to source field services labor can be very fragmented and inconsistent. Using contingent labor through Field Nation is key to meeting our clients’ needs and hitting our cost targets,” York added.

York estimated that using the Field Nation marketplace reduces labor costs by approximately 40 percent compared with staffing agencies.

Scaling for the future

York believed that their biggest field service challenge was meeting client commitments in large, geographically diverse projects.

“It’s critical for us to find workers with the right technical skills, as well as the right ‘soft’ skills such as punctuality and following the correct procedures. We view this as a journey in which we never reach the end of the road,” he added.

XTIUM appreciates the quality and consistency of techs it connects with on the Field Nation marketplace. In particular, identified pools of highly rated technicians allow XTIUM to tap into a network of technicians who have performed well on previous jobs. Also, York reports that he “never hears about escalations from the field services team” regarding quality issues from projects using Field Nation techs.

Their partnership with Field Nation has been so successful that the company plans to “double down” on its field services business in the coming months. XTIUM upgraded to Field Nation Premier, which helps companies scale profitably using a variable labor model. As XTIUM scales its field service business, the company plans to take advantage of all Premier has to offer, such as access to coverage and pricing data through MarketSmart Insights, pre-vetting surveys, and talent sourcing services.

“Ultimately, our mission is to help our clients be more successful in their business. We view the Field Nation marketplace as a key part of our success and critical to our ability to scale in the future,” York concluded.