FIELD SERVICE SUCCESS
To provide reliable and continuous low-voltage cable troubleshooting and repair support for their international restaurant client, a leading integrator uses on-demand labor and the #1 labor marketplace of IT technicians.
1500+
total work orders
95.5%
fulfillment rate
4.98-star
avg tech rating
753 sites across all 50 states and Washington, D.C.
2+ years
Restaurant
Solutions integrator supporting an international restaurant chain.
CHALLENGE
A leading integrator needed to ensure their availability for ongoing on-site support could meet fluctuating demand and timely response requirements:
SOLUTION
This leading solutions integrator achieved exceptional results while meeting the needs of their restaurant client, successfully providing on-site low-voltage cabling troubleshooting and repair support for two years (and counting).
Field Nation, the #1 labor marketplace for IT field services, offers access to a nationwide network of skilled, on-demand IT technicians that companies can trust to do great work.
RESULTS
Using on-demand labor through the Field Nation marketplace, the integrator is able to efficiently manage and rapidly scale its continuous on-site support to meet fluctuating demand, completing an average 80 work orders each month.
To date, this integrator as given an average 4.98-star rating to skilled techs found on Field Nation. The platform’s skill-matching capabilities ensured the right technician with the necessary skills was assigned to each work order, contributing to their success.
On average, techs responded to posted work orders in under four hours. This rapid response time paired with an impressive 95.5% fulfillment rate meant minimimal downtime and seamless operation of the restaurant chain’s IT infrastructure.
