Customer
A global technology solutions provider delivering large-scale installation, integration, and support services for enterprise clients. The company partners with healthcare organizations to deploy and maintain advanced audio/visual systems that enhance patient communication and engagement.
Challenge
Coordinating thousands of audio/visual installations and service requests across nearly every U.S. state required scalable coverage, consistent quality, and rapid response times. Managing these nationwide healthcare deployments also demanded reliable technician performance and minimal disruption to patient environments.
Solution
By leveraging Field Nation’s on-demand workforce, the company accessed a nationwide pool of skilled technicians experienced in A/V installation, troubleshooting, and break/fix support. This approach enabled rapid technician assignment, high fulfillment rates, and exceptional quality performance—ensuring consistent service delivery and system uptime across thousands of healthcare facilities.
- Industry Healthcare Technology, Information Technology (IT)
- Topics Discussed Field Services, Audio/Visual Installation, Healthcare Technology, Nationwide Coverage
- Size Enterprise
Summary
Between 2020 and 2024, the company supported a nationwide deployment of audio/visual systems for a leading healthcare technology provider. By leveraging Field Nation’s on-demand workforce, it scaled efficiently to ensure fast response times and consistent installation quality across nearly every state.
This approach delivered cost-effective, reliable service coverage—keeping patient engagement systems running smoothly and helping healthcare facilities provide a better digital experience for both patients and providers.
94% fulfillment rate
Strong reliability and completion performance across all projects.
1,903 cities nationwide
Work orders were matched to qualified providers in less than a day on average.
17,878 work orders completed
Extensive reach enabling consistent deployment and support across the U.S.
Expanding patient engagement technology nationwide
A leading technology solutions provider partnered with a healthcare technology company to deploy and maintain audio/visual systems across thousands of medical facilities throughout the United States. These systems play a critical role in enhancing patient communication and delivering digital experiences in waiting rooms and clinical spaces. With extensive expertise in installation, configuration, and technical support, the company ensured each site was equipped with reliable, high-quality systems that met the client’s exact specifications.
Improving efficiency through Field Nation
To manage thousands of work orders across 45 states, the company turned to Field Nation’s on-demand labor platform to expand its field service capacity. Field Nation provided immediate access to a nationwide network of skilled A/V technicians capable of handling installation, troubleshooting, and break/fix work with precision and consistency.
Before using Field Nation, coordinating technician coverage across hundreds of healthcare facilities was a challenge, often resulting in scheduling gaps and slower response times. By centralizing operations through the platform, the company improved visibility, accelerated project turnaround, and maintained quality across every location. With an average time to assign of just 1.35 days and overwhelmingly positive technician reviews, the team delivered dependable results at scale while reducing administrative complexity.
Delivering results at scale
Through its partnership with Field Nation, the company successfully completed 17,878 work orders across 1,903 cities in 45 states, maintaining a 94% fulfillment rate throughout the multi-year program. Each installation and service visit supported the delivery of consistent, high-quality patient engagement technology across a nationwide footprint.
This collaboration demonstrated how a flexible, data-driven field service model can help technology providers efficiently scale operations, ensure system reliability, and deliver seamless digital experiences across thousands of healthcare locations.
Skillsets found on Field Nation
Display and media player setup and connectivity
Audio/visual system installation and configuration
Low-voltage cabling, mounting, and power integration
Troubleshooting and break/fix for A/V and digital signage systems
