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- Previously, service providers could mark themselves “On My Way” any time after accepting a work order. Now, if service providers select “On My Way” and they do not check in after 2 hours, their status will be reverted to its previous status. This is intended to resolve cases in which service providers accidentally mark “On My Way” when they are not actually on the way to a site.
- The state of Texas is now requiring a data processing tax to be collected on all Field Nation work orders completed in the state. Service providers will now be charged an additional 6.6% of the 10% service fee (10.66% of the total work order value) on all work orders in Texas. For more information on this fee, click here.